Holly Cecil
Denver
Summary
Accomplished Bartender-Manager with a proven track record enhancing customer loyalty through exceptional service and efficient bar operations. Skilled in cash handling and team leadership, I've streamlined processes and fostered a collaborative environment, significantly improving team performance and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Bartender/Manager
The Horseshoe Lounge
09.2022 - 05.2024
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
- Administered payroll processing accurately, ensuring timely compensation for all team members.
Bar Lead/Supervisor
Rita's Law
09.2021 - 09.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Fostered a positive work environment that encouraged teamwork among bar staff through consistent support and open communication.
- Demonstrated adaptability in managing various events, from private parties to large-scale corporate functions, providing exceptional service tailored to each occasion.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
Bartender
Red Square Euro Bistro
05.2019 - 11.2020
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server/Bartender
Freshcraft
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided knowledge and recommendations on an extensive inventory of draft and bottled/canned beer.
Bartender-AGM
Euclid Hall
10.2010 - 06.2019
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
West Grand High School
Kremmling, COMetro State University
DenverSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Point of sale operation
- Payroll Processing
- Reviewing timesheets
- Tips Certified
- Certified Beer Server
- Team Leadership
- Employee Scheduling
- Problem-Solving
Timeline
Bartender/Manager
The Horseshoe Lounge
09.2022 - 05.2024
Bar Lead/Supervisor
Rita's Law
09.2021 - 09.2022
Bartender
Red Square Euro Bistro
05.2019 - 11.2020
Bartender-AGM
Euclid Hall
10.2010 - 06.2019
Server/Bartender
Freshcraft
High School Diploma -
West Grand High School
Metro State University
Similar Profiles
Rino PasiniRino Pasini
Bartender at The Lucky Horseshoe LoungeBartender at The Lucky Horseshoe Lounge
Gabe ShambergGabe Shamberg
Overnight Camp Counselor at Camp HorseshoeOvernight Camp Counselor at Camp Horseshoe
Alisha SmithAlisha Smith
Server/Bartender at Horseshoe IndianapolisServer/Bartender at Horseshoe Indianapolis