Holly Blevins
Aurora
Summary
I am experienced in building a working environment based on accountability, hard work, problem solving, teamwork, and efficiency. I am committed to completing my tasks and helping those around me. I am results-driven with a strong focus on achieving measurable outcomes and I am able to adapt to the situation at hand.
Overview
5
5
years of professional experience
Work History
Customer Engagement Leader
Michaels Arts and Crafts
Aurora, CO
07.2022 - Current
- Strategically enhanced shopping experiences by implementing customer engagement initiatives, utilizing product advertising and direct problem-solving with customers.
- Trained and mentored team members on customer service techniques and product knowledge.
- Addressed and resolved customer complaints, restoring confidence in our teams capabilities.
- Resolved over 50 customer experience and product issues by employing active listening and effective problem-solving techniques.
Associate
Chick-fil-A
Aurora, CO
07.2021 - 11.2021
- Provided engaging customer service, resolving problems and elevating our guests' experiences.
- I helped maintain cleanliness and organization of all workstations, contributing to efficient working environment.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Bachelor of Arts - Criminology
Benedictine College
Atchison, KS12-2026
Skills
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Issue resolution
- Community engagement
- Problem-solving
- Budgeting and financial management
Languages
English
Native or Bilingual
Italian
Elementary
Spanish
Elementary
Timeline
Customer Engagement Leader
Michaels Arts and Crafts
07.2022 - Current
Associate
Chick-fil-A
07.2021 - 11.2021
Bachelor of Arts - Criminology
Benedictine College