Hollie Nedved
Englewood
Summary
Experienced and organized professional with a background in front desk operations and high-volume guest service. Strong in multitasking, reservation management, and problem-solving. Known for creating welcoming experiences, supporting team coordination, and keeping daily workflow efficient.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Front Desk Assistant
Woodspring Suites
Littleton, CO
08.2022 - 07.2023
- Processed guest check-ins and check-outs, maintaining accurate reservation records and room assignments.
- Answered phone calls, provided property information, and resolved guest questions with professional service.
- Coordinated with housekeeping and maintenance to support room readiness and timely issue resolution.
- Managed reservation updates, cancellations, and special requests using hotel front desk systems.
- Greeted guests promptly, creating a welcoming arrival experience and reinforcing brand standards.
- Documented guest concerns, followed service procedures, and escalated complex issues appropriately.
- Maintained lobby organization, front desk supplies, and efficient workflow during peak service periods.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Warehouse Associate
Scholastic Warehouse
Arlington, TX
08.2019 - 11.2019
- Loaded and unloaded trucks while following safety and handling procedures.
- Scanned inventory with handheld devices to verify product location and shipment status.
- Sorted incoming and outgoing books to support efficient warehouse flow.
- Checked order accuracy against packing slips before shipment release.
- Operated pallet jacks and carts to move materials across warehouse areas.
Bartender Trainer/Server Trainer
Flip's Patio Grill
Grapevine, TX
08.2009 - 03.2015
- Trained new hires on service standards, station setup, and guest interaction to enhance overall guest experience.
- Demonstrated menu knowledge, daily specials, and allergy protocols for consistent guest support.
- Coached staff on POS system use and order accuracy to streamline checkout workflows.
- Reinforced food safety, sanitation, and hygiene requirements across front-of-house operations.
- Monitored trainee performance and provided feedback to boost confidence and ensure consistent service quality.
- Trained bartenders on drink recipes, bar standards, and guest service expectations.
- Standardized bar procedures to improve consistency across shifts and locations.
Bartender/Service Waitress
Copeland'S Of New Orleans
Southlake, TX
06.2013 - 01.2014
- Crafted classic and signature cocktails based on guest preferences and established recipes. following recipe standards and guest preferences.
- Mixed classic and signature cocktails following recipe standards and guest preferences.
- Recommended wine, beer, and cocktail pairings to enhance guest dining experience.
- Processed beverage orders accurately using point-of-sale system and cash handling procedures.
- Mixed cocktails and specialty drinks following standard recipes and bar presentation guidelines.
- Managed cash transactions, tab reconciliation, and accurate guest check processing.
- Delivered attentive guest service while handling orders, modifications, and pacing during high-volume shifts.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Shady Grove Christian Academy
Grand Prairie, TXSkills
- Hospitality services
- Customer service
- Customer relations
- POS systems
- Cleanliness standards
- Reservation management
- Multitasking and organization
- Payment processing
- Excellent communication
- Problem-solving skills
- Calendar management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Assistant
Woodspring Suites
08.2022 - 07.2023
Warehouse Associate
Scholastic Warehouse
08.2019 - 11.2019
Bartender/Service Waitress
Copeland'S Of New Orleans
06.2013 - 01.2014
Bartender Trainer/Server Trainer
Flip's Patio Grill
08.2009 - 03.2015
High School Diploma -
Shady Grove Christian Academy