Heather J. O'Hayre
Windsor
Summary
Dynamic leader with extensive experience at Larimer County Department of Human Services, excelling in strategic planning and community collaboration. Proven track record in enhancing team performance and engagement, managing budgets over $65M, and fostering relationships that drive organizational success. Committed to empowering teams and implementing innovative solutions for continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director
Larimer County Department of Human Services
01.2020 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Leadership of 400+ employees and management of $65M+ budget.
- Represent the Department and Larimer County through participation in various local, state and national boards, commissions and committees.
Deputy Director
Larimer County Department of Human Services
05.2015 - 01.2020
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
- Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
Family Engagement Services Administrator
Denver Department of Human Services
03.2013 - 05.2015
- Lead 8 programs responsible for services that impact every family involved with the Child Welfare Division (including Family Group Decision-Making, Kinship services, CARE Community Resource Center, PREPT Visitation Services, Student intership program, and CW/FAAD Collaboration Project).
- Lead 100+ personnel and manage $3M+ annual budget.
- Manage 15 external CORE Service Contractors to provide therapeutic visitation and kinship services.
Director of Continuous Quality Improvement
NYC Administration for Children's Services
01.2012 - 03.2013
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented 8-tiered prevention system for vulnerable high-risk families across NYC.
Child Welfare Court Improvement Project Manager
State Of New York Unified Court System
04.2010 - 01.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects for the Bronx Family Court Supervising Judge.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Spearheaded the Disproportionate Minority Representation Committee including training, data collection, and consultation with Casey Family Programs, National Council for Juvenile and Family Court Judges, and the Center for Study of Social Policy.
Education
Master of Science - Social Work
Columbia University
New York, NY05-2005
Bachelor of Arts - Social Work
Colorado State University
Fort Collins, CO05-2003
Skills
- Community Collaboration
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Affiliations
- Secretary, National Association of County Human Services Administrators
- Chair, Department of Early Childhood Rules Advisory Commission
- Chair, Colorado Human Services Directors Association Legislative Committee
- Colorado State University School of Social Work Advisory Board Member
Certification
- Licensed Clinical Social Worker, Colorado
- Strategic Leadership Certificate, Harvard Kennedy School (2021)
- Executive Leadership Decision Making Certificate, Harvard Kennedy School, 2018
Timeline
Director
Larimer County Department of Human Services
01.2020 - Current
Deputy Director
Larimer County Department of Human Services
05.2015 - 01.2020
Family Engagement Services Administrator
Denver Department of Human Services
03.2013 - 05.2015
Director of Continuous Quality Improvement
NYC Administration for Children's Services
01.2012 - 03.2013
Child Welfare Court Improvement Project Manager
State Of New York Unified Court System
04.2010 - 01.2012
Master of Science - Social Work
Columbia University
Bachelor of Arts - Social Work
Colorado State University
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