Hillary Devin, MBA, PMP, PAHM, SA
Franktown
Summary
Dynamic Program Manager at Evernorth Health Services with a proven track record in driving performance improvement and fostering collaboration. Expert in project management and change management, I successfully led cross-functional teams to achieve key milestones while ensuring regulatory compliance and maintaining budgetary constraints. Recognized for effective communication and analytical thinking in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Manager/Solution Train Engineer
Evernorth Health Services
Denver
08.2013 - 04.2025
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Reviewed completed work to verify consistency, quality, and conformance.
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created tactical relationships with teams to propel projects and attain results.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and maintained project plans, schedules, and budgets.
Education
MBA - Healthcare Administration
University of Colorado - Denver
Denver, CO05-2002
Skills
- Project management
- Change management
- Financial analysis
- Quality control
- Data-driven decision making
- Process improvement
- Team collaboration
- Regulatory compliance
- Effective communication
- Vendor management
- Conflict resolution
- Employee development
- Self motivation
- Risk analysis and management
- Agile projects
- Problem-solving abilities
- Analytical thinking
- Team building
- Schedule management
- Budget administration
- Team leadership and direction
- Critical thinking
- Decision-making
- Stakeholder management
Certification
- Project Management Professional (PMP) – Project Management Institute - August 2005
- Scaled Agilist – Scaled Agile Academy - November 2015
- Professional, Academy for Healthcare Management (PAHM) - February 2009
- Information Technology Infrastructure Library (ITIL) Foundation Certification - June 2007
References
References available upon request.
Timeline
Program Manager/Solution Train Engineer
Evernorth Health Services
08.2013 - 04.2025
MBA - Healthcare Administration
University of Colorado - Denver
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