Hilda Serrano Celestino
Gunnison
Summary
Dynamic Housekeeping Team Leader and Babysitter with a proven track record at Vail Resorts Inc, enhancing guest satisfaction and mentoring new staff to exceed quality standards. Expert in problem-solving and demonstrating exceptional patience and empathy, ensuring top-notch service and safety in child care. Skilled in work inspection and fostering educational environments, consistently achieving and surpassing employer expectations.
Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance.
Overview
9
9
years of professional experience
Work History
Housekeeping Team Leader
Vail Resorts Inc
06.2016 - Current
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
Babysitter
Rhoda Aguilar
01.2020 - 08.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Administered medications by following strict instructions from parents.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
High School Diploma -
Gunnison Highschool
Gunnison, CO05-2019
Skills
- Work inspection
- Customer service-focused
- Patience and empathy
- Problem-solving
- Following directions
- Outdoor activity supervision
- Language development support
- Positive attitude and energy
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Babysitter
Rhoda Aguilar
01.2020 - 08.2023
Housekeeping Team Leader
Vail Resorts Inc
06.2016 - Current
High School Diploma -
Gunnison Highschool
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