Hilda De La Rosa
Colorado Springs
Summary
Signal Support Specialist cross-trained as an information technology specialist with Secret Security Clearance and over 7 years of experience of developing and implementing complex technical operations, escalation support, managing network operations, and maintaining networks of over 800 users across multi-platform environments. Proficient in leading and motivating teams of communication specialists to complete appropriate goals according to tasks. Outstanding communication skills and ability to be a leader and team player.
Overview
18
18
years of professional experience
Work History
Signal Support Specialist
United States Army
01.2017 - Current
- Supervised operations, scheduling, training, and personnel for a section of 12 members with various pieces of equipment
- Implemented a cross-training program for other team members to learn and operate the SIPR/NIPR access point terminal with little to no assistance
- Implemented training schedules for team members to get IT certifications over a 5-month period
- Managed over 800 accounts using the Army Training and Certification Tracking System to ensure the organization is compliant with network policies
- Effectively used BMC Remedy ticket system to enter, document, track, coordinate, route, and resolve ticket issues
- Recertified Internet Protocol Network tokens enhancing secure mission command
- Oversaw a successful COMSEC program that secured mission command and supported deliberate operations during multiple exercises
- Created, edited, and controlled user accounts with system administrator rights
- Created, configured, and maintained over 100 user access ports on two different enclaves ensuring users are trained on enclaves with zero cross domain violations.
Administrative Coordinator
Hygeia Medical
06.2006 - 06.2017
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Associate of Social and Behavioral Sciences -
Palomar College
01.2011
Skills
- Customer Relations
- Adaptability and Flexibility
- Self Motivation
- Help Desk Support
- Task Prioritization
- Problem-Solving
- Attention to Detail
- Time Management
- Dependable and Responsible
- Multitasking
- Troubleshooting
- Critical Thinking
Technicalcompetenciescertifications
CompTIA Security+
Languages
- English
- Spanish
Timeline
Signal Support Specialist
United States Army
01.2017 - Current
Administrative Coordinator
Hygeia Medical
06.2006 - 06.2017
Associate of Social and Behavioral Sciences -
Palomar College
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