Hilary McAllister
Springfield
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Offer deep understanding of front office operations in fast-paced environments. Experience spans guest relations, staff supervision, and department coordination. Known for strong organizational skills and ability to handle multiple tasks simultaneously. Effectively improved efficiency and customer satisfaction ratings in previous roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Front Office Manager
Branding Iron Saloon
Pritchett
06.2024 - Current
- Trained new front office staff on procedures and customer service standards.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Monitored inventory levels for supplies and ordered items as needed.
- Handled guest inquiries and resolved issues promptly and professionally.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Created and optimized employee schedules for shift coverage.
Education
Photography - Photography
03.2012 - 08.2014
Skills
- Customer service
- Staff training
- Inventory management
- Administrative support
- Financial recordkeeping
- Relationship management
- Conflict resolution
- Operational efficiency
- Team leadership
- Effective communication
- Problem solving
- Listening skills
- Conflict management
- Documentation and control
- Administrative skills
- Human resources
- Effective multitasking
- Daily shift oversight
- Exceptional customer support
- Oral and writing communication
- Customer relations
- Emergency preparedness
Certification
- Cpr
Accomplishments
- Dean's honor roll
References
References available upon request.
Timeline
Front Office Manager - Branding Iron Saloon
06.2024 - Current
Art Institute of Colorado - Photography, Photography
03.2012 - 08.2014
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