Nallely Chacon
Denver
Summary
I am a professional with a strong background in case management, ready to make a significant impact. I have a proven ability to collaborate with teams and adapt to changing needs. My skills include client assessment, resource coordination, and crisis intervention. I am reliable and results-focused, committed to achieving positive outcomes. I am adept at managing high caseloads while maintaining quality of care. I thrive in high-pressure environments, consistently recommending the best resources and courses of action to meet patient needs.
Overview
17
17
years of professional experience
Work History
Case Manager
Synergy Health Partners
11.2013 - Current
- Assessed client needs and developed personalized care plans to enhance service delivery.
- Monitored client progress, adjusting care strategies based on evolving health conditions and feedback.
- Facilitated communication between clients, attorneys, and healthcare providers to foster collaborative relationships.
- Trained new staff on case management protocols and best practices to ensure consistent service delivery.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Coordinated patient referrals and follow-ups to ensure timely access to services.
- Managed communications between healthcare providers and patients for optimal care continuity.
- Streamlined referral processes by implementing standardized documentation practices.
- Collaborated with multidisciplinary teams to resolve patient issues related to referrals.
- Monitored referral statistics and identified areas for process improvement initiatives.
- Processed billing statements accurately, ensuring timely invoicing for clients.
- Managed payment processing through various systems, enhancing efficiency in transactions.
- Collaborated with cross-functional teams to resolve billing inquiries and customer disputes promptly.
- Oversaw audits of billing practices, ensuring compliance with company standards and regulations.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Negotiated contract terms to optimize supplier agreements and reduce costs.
- Led initiatives for system enhancements that streamlined contract tracking and reporting processes.
Director of Operations
Law Offices of Custer Roberson, PC
10.2012 - 11.2013
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Led cross-functional teams to implement process improvements and achieve strategic objectives.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Fostered a culture of continuous improvement through training and mentorship initiatives.
- Managed vendor relationships, negotiating contracts for optimal service delivery and cost savings.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
Receptionist
Litman Law Firm
12.2011 - 10.2012
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointments and meetings, optimizing schedule efficiency for executives and staff.
- Enhanced customer experience by addressing inquiries and resolving issues promptly.
- Trained new reception staff on operational procedures and customer service standards.
- Maintained accurate records of visitor logs, appointments, and correspondence for compliance.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Intake Coordinator
Synergy Health Partners
02.2009 - 07.2011
- Coordinated patient intake processes, ensuring accurate data collection and documentation.
- Implemented streamlined workflows to enhance patient registration efficiency and reduce wait times.
- Trained new staff on intake procedures and health information management systems.
- Managed scheduling for appointments, optimizing resource allocation and patient flow.
- Collaborated with healthcare providers to verify insurance coverage and eligibility requirements.
- Developed training materials for best practices in patient interaction and communication.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient information at all times.
- Ensured accuracy of patient records, reducing errors in billing and healthcare delivery.
Medical Interpreter
Finder Interpreting Services
01.2008 - 01.2009
- Facilitated effective communication between patients and healthcare providers in various medical settings.
- Interpreted complex medical terminology accurately to ensure patient understanding and compliance.
- Assisted in developing bilingual educational materials for patients to enhance healthcare access.
- Trained junior interpreters on best practices for effective communication and cultural sensitivity.
- Managed scheduling of interpretation services, ensuring timely availability for appointments and procedures.
- Collaborated with healthcare teams to streamline interpretation processes, improving patient outcomes.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
Education
Interior Design
Westwood College
Denver07-2011
Associate of Science - Computer Drafting
Westwood College
Denver, CO07-2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Critical thinking
Languages
Spanish
English
Native or Bilingual
Timeline
Case Manager
Synergy Health Partners
11.2013 - Current
Director of Operations
Law Offices of Custer Roberson, PC
10.2012 - 11.2013
Receptionist
Litman Law Firm
12.2011 - 10.2012
Intake Coordinator
Synergy Health Partners
02.2009 - 07.2011
Medical Interpreter
Finder Interpreting Services
01.2008 - 01.2009
Interior Design
Westwood College
Associate of Science - Computer Drafting
Westwood College
Similar Profiles
Zy'Airia MooreZy'Airia Moore
Medical Receptionist at Synergy Health PartnersMedical Receptionist at Synergy Health Partners
Pamela LoweryPamela Lowery
Clinical Medical Assistant Supervisor at Synergy Health PartnersClinical Medical Assistant Supervisor at Synergy Health Partners
Kristin GoforthKristin Goforth
Credentialing Specialist at Synergy Health Partners, MSO, LLCCredentialing Specialist at Synergy Health Partners, MSO, LLC
Britton HladikBritton Hladik
SERVER at Piggin’ Out SmokehouseSERVER at Piggin’ Out Smokehouse
Jordan OssJordan Oss
Assistant Aquatics Director at Highlands Ranch Community AssociationAssistant Aquatics Director at Highlands Ranch Community Association