Hernan Stiven Cano Chacon
Medellin
Summary
Experienced with quality assurance and process optimization. Utilizes knowledge of quality standards to enhance operational procedures. Track record of leading teams to achieve high-quality outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Training and Quality Supervisor
Concentrix
09.2023 - Current
- Developed monthly reports showing inspections and improvements.
- Developed comprehensive training programs for new hires to ensure consistent understanding of company quality policies and procedures.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
Trainer II
Concentrix
10.2022 - 09.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Customer Service Representative
Concentrix
05.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
24.7 Ai
11.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Lean Six Sigma Yellow Belt - Lean Six Sigma
University of Massachusetts
Massachusetts08-2025
PRoject Management - Project Management
Politecnico De Colombia
Medellin, Colombia02-2025
High School Diploma -
INEM Jose Felix De Restrepo
Medellin, Colombia12-2013
Skills
- Quality training
- New hire training
- Planning and coordination
- Quality management systems
- Customer relations
- Microsoft Excel
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
Languages
English
Full Professional
Timeline
Training and Quality Supervisor
Concentrix
09.2023 - Current
Trainer II
Concentrix
10.2022 - 09.2023
Customer Service Representative
Concentrix
05.2022 - 10.2022
Customer Service Representative
24.7 Ai
11.2021 - 05.2022
Lean Six Sigma Yellow Belt - Lean Six Sigma
University of Massachusetts
PRoject Management - Project Management
Politecnico De Colombia
High School Diploma -
INEM Jose Felix De Restrepo
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