Hernando Mancipe Barreto

Coordinar, verificar y gestionar los recursos y las actividades de la logística de transporte terrestre y aéreo, movilización y gestión supply chain, cadena de suministros e inventarios, sistema integrado de gestión, Direccionamiento Estratégico y la normatividad vigente a nivel nacional e internacional para asegurar la integridad de las piezas postales, la entrega oportuna de los envíos y la satisfacción del cliente.

• Atención y servicio al cliente.
• Colaboración con los diferentes departamentos de la empresa.
• Realización de tareas administrativas.
• Resolución de problemas y atención a incidencias.
• Cumplimiento eficiente de las tareas asignadas.
• Trabajo en equipo para facilitar el cumplimiento de objetivos.

• Descripción general de la empresa: National Postal Services 4-72
• Facilitate processes from quality, guide and lead the operational sub-processes within the required changes, thus helping a continuous improvement within the organization, especially aimed at members of the management, coordination, supervision, and operations levels.
• Advisor from the operational threads for the implementation of technological projects aimed at logistics management, management of contracting processes from the pre-contractual stage, contractual, monitoring and closing, stakeholders.
• Monitor and control the threads operational, verify the procedures that are carried out of the petitions, complaints, and claims in the area of the operations process complying with the terms of the law in order to Provide customers with answers to their requests, generating satisfaction in the user, in compliance with the guidelines of the national PQR headquarters, the system integrated management, strategic direction, national standards and international standards in force in order to ensure the services provided within the briefcase.
• Measure and integrate information from the different threads of the operation to present through indicators and alerts with the aim of making decisions that allow the improvement of internal processes to each of these, propose improvement actions related to the operational process of the company, certify, and collaborate with the monitoring of transport providers in the settlement and digitization processes, compliance with services by the strategic allies that support the operation.
• Coordinate, assign and supervise the work of employees who perform functions of dispatch, reception, storage, distribution and maintenance of inventories, materials, spare parts and products, scheduling of itineraries and personnel; or operation of airport ramps for the vehicle service and other activities, train employees in assigned tasks, standards security and company policies and procedures, establish programs and work procedures and coordinate activities with other groups or departments, operational management within the airport.
• National Postal Services 4-72

• Coordinate, manage and supervise the activities of workers such as seller, cashier; similarly inventory management, suppliers, small box supervision and personnel of maintenance and distribution of spare parts among others.

• Handling and location of guides and tracking of shipments in import and export, registration in the system, customer response, case resolution, verification of transit times, access and review of list, collection requests, critical delivery service, restrictions information for shipments, handling of dangerous goods, consolidation of invoices and rates, change of regime, tax notification, confirmation of barcode.

• Handling of billing and orders for domestic customers, verification of routes and shipment of goods and enlistment thereof.