Hernan Araujo
SERVICE AND SALES SPECIALIST
Bogotá
Summary
Results-driven Customer Service and Sales Specialist with over 3 years of experience excelling in generating and qualifying leads, delivering exceptional customer service, and achieving sales targets. Skilled in communication, teamwork, and multitasking, I have a proven track record of building relationships, resolving issues, and adapting to dynamic environments. With a degree in Biology from Universidad de La Salle and certifications in UI/UX web design and visual design, my goal is to drive revenue, acquire new business, and foster strong customer relationships while enhancing team collaboration. I am poised to make a significant impact and drive success for any organization in the Service and Sales Specialist role.
Business development professional with strong expertise in identifying growth opportunities and driving strategic initiatives. Proven track record of building solid client relationships, negotiating successful deals, and contributing to significant revenue growth. Collaborative team player who adapts to changing needs, with skills in market analysis, strategic planning, and sales optimization. Known for reliability and results-driven mindset.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Development Specialist
Realfinity.io
Bogotá, Bogota D.C.
01.2025 - Current
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Consistently meeting or exceeding monthly sales targets by 15%, contributing to overall revenue growth. Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used HubSpot to handle current portfolio and prospective leads.
- Successfully converting 25% of qualified leads into active clients by effectively demonstrating the value of Realfinity's services and technology.
Sales Development Representative
Sutton Funding
Bogotá, Bogota D.C.
03.2024 - 12.2024
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieving a sales conversion rate of 30% on qualified leads, successfully guiding clients through the funding application process.
- Onboarding an average of 10 new clients per week, contributing to the overall growth of the company’s client base.
Customer Service and Sales Representative
Asurion
Bogotá, Bogota D.C.
03.2022 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Successfully upsold additional services or products, resulting in an increase in average revenue per user (ARPU) by 15%.
Healthcare Services Representative
Concentrix - Guidewell
Bogotá, Bogota D.C.
08.2021 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
- Contributed to a 10-15% decrease in claim rejections by guiding members on proper documentation.
- Improved processing efficiency, reducing average resolution time by 30%, by processing claim corrections and follow-ups within 24-48 hours
Education
High School Diploma -
Colegio Hispano Americano
Valledupar, CES 01.2014 - 12.2017
Skills
- Client Support
- Sales Support
- Communication Skills
- CRM management
- Relationship management
- Client acquisition
- Business analysis
Timeline
Business Development Specialist
Realfinity.io
01.2025 - Current
Sales Development Representative
Sutton Funding
03.2024 - 12.2024
Customer Service and Sales Representative
Asurion
03.2022 - 01.2024
Healthcare Services Representative
Concentrix - Guidewell
08.2021 - 03.2022
High School Diploma -
Colegio Hispano Americano
01.2014 - 12.2017
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