Herlinda Rodriguez

· Managed patient scheduling, optimizing appointment flow and reducing wait times.

· Performed routine laboratory tests and maintained accurate records of findings.

· Conducted preliminary health assessments, documenting vital signs and medical histories accurately.

· Sanitized, restocked, and organized exam rooms and medical equipment.

· Obtained client medical history, medication information, symptoms, and allergies.

· Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

· Performed medical records management, including filing, organizing and scanning documents

· Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

· Streamlined patient registration processes to enhance efficiency and reduce wait times.

· Managed insurance verification, ensuring accurate information for seamless patient access.

· Coordinated appointment scheduling, optimizing provider availability and patient satisfaction.

· Assisted in resolving billing inquiries, fostering positive patient-provider relationships.

· Trained new staff on best practices for patient access procedures and customer service standards.

· Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

· Stayed calm under pressure too and successfully dealt with difficult situations.