Henry Sanchez
Operation Manager
Bogotá,DC
Summary
Seasoned operations management professional with 2 years of experience in customer experience. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Operation Manager
Teleperformance S.A
BOGOTA DC, BOGOTA DC
01.2019 - Current
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Team Lead
Teleperformance S.A
BOGOTA DC, BOGOTA DC
05.2018 - 01.2019
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Mentored newly hired employees on customer experience, follow up and developed training manual for all Customer Service Representatives to use for reference purposes.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Customer Service Representative Agent
Teleperformance S.A
BOGOTA DC, BOGOTA DC
07.2016 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily performance and product add-on quotas.
Sewing Machine Operator
Chaba SAS
BOGOTA DC , BOGOTA DC
07.2014 - 10.2015
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Observed machine production to check operations and proactively adjust settings to maintain targets.
- Finalized products by attaching hardware, labels and tags and preparing shipments.
- Supported performance targets by maintaining clean and neat work areas.
Education
Universidad Catòlica De Colombia
Bogota DC 07.2016 - Current
Skills
Leadership
Timeline
Operation Manager
Teleperformance S.A
01.2019 - Current
Team Lead
Teleperformance S.A
05.2018 - 01.2019
Customer Service Representative Agent
Teleperformance S.A
07.2016 - 05.2017
Universidad Catòlica De Colombia
07.2016 - Current
Sewing Machine Operator
Chaba SAS
07.2014 - 10.2015
Similar Profiles
Diana Cristina Díaz RamírezDiana Cristina Díaz Ramírez
Agente Línea Nequi at TELEPERFORMANCE S.A.Agente Línea Nequi at TELEPERFORMANCE S.A.
Juan Fco. Rodríguez P.Juan Fco. Rodríguez P.
SALES SUPERVISOR at Teleperformance Larimar, S.A.SALES SUPERVISOR at Teleperformance Larimar, S.A.
Luz Andrea Treviño CanoLuz Andrea Treviño Cano
Team Leader at Teleperformance (Hispanic Teleservices De Guadalajara S.A De C.V)Team Leader at Teleperformance (Hispanic Teleservices De Guadalajara S.A De C.V)
Enidh Johana Bravo CifuentesEnidh Johana Bravo Cifuentes
English Teacher at British Council ColombiaEnglish Teacher at British Council Colombia
Laura Cristina Vergel TorradoLaura Cristina Vergel Torrado
Management Team Member at Guzmán Y Gomez Mexican FoodManagement Team Member at Guzmán Y Gomez Mexican Food