Henry Le
Denver
Summary
.Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
10
10
years of professional experience
Work History
PROGRAM ASSISTANT
U.S. Department of Interior
Denver
08.2024 - 02.2025
- Managed correspondence to enhance efficiency, ensuring policy adherence and effective communication
- Supported HRD operations, facilitating seamless communication and operational efficiency
- Independently addressed inquiries from calls and visitors, improving service quality
- Streamlined document processes, boosting workflow and productivity with measurable results
- Demonstrated strong problem-solving skills in handling complex administrative tasks for the program
- Utilized strong decision-making abilities to prioritize tasks and manage program schedules effectively
- Streamlined internal financing systems to increase efficiency and transparency in the program assistant role
- Assisted in the development of protocols and strategies that oversees compliance, improving overall efficiency of the program
- Protect confidential and sensitive information
- Assist with miscellaneous clerical tasks, including data entry, ordering office supplies, phone support, copying, and faxing.
HUMAN RESOURCES ASSISTANT
U.S. Department of Veterans Affairs
Denver
03.2023 - 01.2024
- Leveraged best practices to review, code, and process actions for unique appointments, as well as ensured adherence to regulatory authorities, approvals, and support documents
- Managed changes of duty stations, promotions, and merits
- Delegated examining appointments, position changes, & nonstandard actions requiring independent review of actions
- Ensured the successful processing of requests for retroactive HR actions that required tracing employees' history and employing pertinent technical references or precedents while arranging several types of transfers to other federal agencies
- Closely worked with payroll to process and rectify pay-related actions
- Processes applications and forms for benefit transactions such as FEHB and FEGLI
- Explains features of employee benefit program and assists in completing necessary forms to initiate, change, or cancel enrollments and retirement actions
- Ensures correct coding for appropriate retirement system for transferees and employees reentering federal service.
ADMINISTRATIVE ASSISTANT III
Community College of Denver - Center for FYE
Denver
10.2021 - 03.2023
- Accounted for the implementation of office & administrative operations for the Center for Math, English, and the First-Year Experience (MEFirst)
- Strategically guided and directed students needing information about MEFirst classes and general college information
- Remained abreast with computer technology and the utilization of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to accelerate productivity and efficiency
- Ensured that others were informed of changes in MEFirst and CCD
- Created and sent reminders to the appropriate audience of essential semester dates and project deadlines, as well as scheduled, posted, and distributed meeting notices and program deadlines
- Acted as an Executive Support to the Dean and Chairs, assisting with the annual full-time faculty evaluation process by typing, proofreading, collating, and filing the evaluation documents
- Maintained and organizing files and records
- Maintained Dean’s calendar; coordinated meetings and travel arrangements; prepared and communicated meeting agendas when appropriate
- Exhibited strong leadership in coordinating and executing program events and tasks
- Provided exceptional administrative support for day-to-day program operations including scheduling, budgeting, and correspondence management
- Managed purchasing card transactions, ensuring accurate reconciliation and timely purchase of office supplies
- Supervised and trained student workers for front desk operations, providing guidance, feedback, and performance evaluations to ensure efficient customer service.
OFFICE ASSISTANT
Metropolitan State University of Denver - History
Denver
08.2017 - 09.2021
- Restocked office supplies and inventory keeping while handling incoming communications on multi-line telephones
- Remained abreast with computer technology and the utilization of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to accelerate productivity and efficiency
- Facilitated data entry and information filings while ensuring a seamless and cooperative workflow
Customer Experience Representative
Young Men's Christian Association, YMCA
Denver
05.2021 - 07.2021
- Interdepartmental collaboration to ensure facility/programs are meeting member's needs
- Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member
- Conducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests
- Assists Experience Director with member phone calls, emails, surveys and marketing efforts
- Assists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs
- Circulates throughout the building to ensure safety of users and security of building
- May act as manager on duty if assigned
- Carry out daily tasks related directly to the position's scope and responsibility
HR Customer Service Representative
Jefferson County Human Resources
Denver
10.2020 - 11.2020
- Reduced clients' waiting time by enhancing organizational service quality, processing new hires' paperwork, and managing the company's internal and external communication in accordance with standard operating procedures
- At least 10 phone/email inquiries addressed daily and provided customers with correct information related to HR and recruiting
Front Desk Receptionist
Auraria Higher Education Center Human Resources
Denver
10.2019 - 08.2020
- Maintained at least 80% performance standards and received incoming mail and packages for departments within suite 370
- Utilized multi-line phone operator and general office phone to handle the department's incoming communication
Office Assistant
Metropolitan State University of Denver - CIS Dept
Denver
01.2020 - 05.2020
- Enthusiastically welcomed guests and handled various inquiries with utmost courtesy and professionalism
- Strictly ensured overall adherence to standard operating procedures, company policies, and guidelines
- Highly contributed to maintaining security within the organization by maintaining sign-in-/out logbooks.
HR Student Assistant
University of Colorado Denver Business School
Denver
05.2019 - 09.2019
- Accomplished onboarding files for student employees, lecturers, and staff within stipulated timelines, including accurately entering and verifying staff and student hourly data every two weeks for payroll purposes
- Collected semester schedules and delivered general announcements by sending timely and accurate emails to student employees
- Filed and retained precise faculty, staff, and student employee information, involving background checks, resumes, recommendations, and pay information
Seasonal HR Team Member
Elitch Garden Theme and Water Park
Denver
03.2019 - 05.2019
- Executed HR-related functions, offering optimal customer service and onboarding process as part of a competent team
- Efficiently assisted with verification and filing of payroll data in approved formats
- Performed duties related to job applicant processing, preparing interviews, and participating in several HR initiatives
International Student Support Assistant
Metropolitan State University of Denver - Roadways
Denver
07.2018 - 05.2019
- Effectively rendered outstanding customer service support to all members of staff, students, and community
- Facilitated studies and follow-up to assist learners in their daily routines, including maintaining open communication and regular personal interaction with students via email and phone calls
Human Resources Intern
Arapahoe Community College
Littleton
05.2018 - 07.2018
- Enthusiastically greeted and assisted HR customers, current, and prospective employees following standard operating procedures
- Audited HR files and form I-9 documents for accuracy while assisting with processing new employee documents
- Supported the updating of ACC's 2018-19 Affirmative Action Plan involving data analysis
Office Assistant Volunteer
Project Angel Heart
Denver
01.2018 - 05.2018
- Proactively assisted all Project Angel Heart visitors with a smile and directed them to appropriate staff person to better guide them
- Answered the telephone in a professional manner and transferred calls to the appropriate staff person
- Accounted for maintaining a clear and organized workplace and ensured that rules and guidelines were adhered to
Human Resources Volunteer
Presbyterian/St. Luke Medical Center
Denver
12.2017 - 01.2018
- Managed employee records with confidentiality, ensuring data accuracy and compliance
- Executed short and long-term HR tasks, enhancing department efficiency
- Collaborated with HR team to streamline processes, improving workflow
- Addressed and resolved employee inquiries, fostering a supportive environment
Human Resources Representative
Metropolitan State University of Denver
Denver
03.2017 - 07.2017
- Performed duties integral to answering phone calls, processing paperwork, mailing, and assisting department representatives
- Generated and maintained personnel files, including copying and scanning documents, with utmost confidentiality
- Scheduled department events and training, including updating employee information on Banner and Document Manager
Office Assistant
Metropolitan State University of Denver, Modern Languages
Denver
08.2016 - 03.2017
- Proficiently operated office equipment and answered phones accordingly, as well as conducted data entry and filing
- Maintained office supply inventory on a regular basis and scheduled appointments and meetings
Office Assistant
Community College of Denver, Development Center
Denver
01.2016 - 05.2016
- Successfully organized campus training, campus events, staff CDC events, and workshops with optimal productivity
- Rendered strategic support for check-in while managing basic events and performing business correspondences
Office Assistant
Community College of Denver
Denver
08.2015 - 12.2015
- Mentored students in Microsoft Office program and accurately entered class/student records into the system
- Accomplished job duties and responsibilities with discretion and privacy while keeping all data according to guidelines
Education
MBA - Huma Resource Management
Regis University
Denver, CO03.2025
Bachelor of Science - Business Management
Metropolitan State University of Denver
Denver, CO05.2022
Associate of Applied Science - Administrative Professional
Community College of Denver
Denver, CO05.2016
Skills
- Administrative Support
- Administrative activities
- General office support
- Problem solving
- Ability to collaborate
- Event management
- Financial Administration
- Customer support
- Calendar management
- Office Management
- Office Procedures
- Project Coordination
- Relationship Building
- Travel Arrangement
- File Organization
- Operations support
- Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Writing/Proofreading
- Excellent Grammar
- Onboarding
- Efficient Scheduling
- Employee Benefits
- Customer Service
- Written Communication
- Oral Communication
- Attention to Detail
- Mail distribution
- Supply ordering
- Calendaring
- HRIS (Paycom, Oracle, PeopleSoft, FPPS, QuickTime)
- Administrative responsibilities
- Client Relations
- Office Support
- Tracking Disciplinary and Legislation Actions
- Tactical Planning & Execution
- Knowledge of Videoconferencing/Fax/Office Equipment
- First Call Resolution
- Word Processing
- Data Entry
- Database Management
- Basic Office Procedures
- Troubleshooting
- Knowledge of Online File Sharing and Storage Devices
- Google Suite
- Spreadsheets
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
- Event coordination
- Multitasking and organization
- Meeting facilitation
- Payroll reporting
- Interpersonal skills
- Travel coordination
- Data entry
- Budget monitoring
- Driven and outgoing
- Project management
- Technology support
- Event planning
- Multi-line phone systems
- G suite
- Teamwork and collaboration
- Scheduling management
- Powerpoint presentations
- Advanced Excel
- Conflict resolution
- Organizational skills
- Self motivation
- Word
- Outlook
Affiliations
- Society of Human Resource Management, Member
- The National Society of Leadership and Success, Member
Languages
Vietnamese
Timeline
PROGRAM ASSISTANT
U.S. Department of Interior
08.2024 - 02.2025
HUMAN RESOURCES ASSISTANT
U.S. Department of Veterans Affairs
03.2023 - 01.2024
ADMINISTRATIVE ASSISTANT III
Community College of Denver - Center for FYE
10.2021 - 03.2023
Customer Experience Representative
Young Men's Christian Association, YMCA
05.2021 - 07.2021
HR Customer Service Representative
Jefferson County Human Resources
10.2020 - 11.2020
Office Assistant
Metropolitan State University of Denver - CIS Dept
01.2020 - 05.2020
Front Desk Receptionist
Auraria Higher Education Center Human Resources
10.2019 - 08.2020
HR Student Assistant
University of Colorado Denver Business School
05.2019 - 09.2019
Seasonal HR Team Member
Elitch Garden Theme and Water Park
03.2019 - 05.2019
International Student Support Assistant
Metropolitan State University of Denver - Roadways
07.2018 - 05.2019
Human Resources Intern
Arapahoe Community College
05.2018 - 07.2018
Office Assistant Volunteer
Project Angel Heart
01.2018 - 05.2018
Human Resources Volunteer
Presbyterian/St. Luke Medical Center
12.2017 - 01.2018
OFFICE ASSISTANT
Metropolitan State University of Denver - History
08.2017 - 09.2021
Human Resources Representative
Metropolitan State University of Denver
03.2017 - 07.2017
Office Assistant
Metropolitan State University of Denver, Modern Languages
08.2016 - 03.2017
Office Assistant
Community College of Denver, Development Center
01.2016 - 05.2016
Office Assistant
Community College of Denver
08.2015 - 12.2015
MBA - Huma Resource Management
Regis University
Bachelor of Science - Business Management
Metropolitan State University of Denver
Associate of Applied Science - Administrative Professional
Community College of Denver