Henry David Lauten
Basalt
Summary
To be involved in work where I can utilize skill and creatively involved with system That effectively contributes to the growth of organization.
Experienced with equipment inspections, maintenance, and repairs. Utilizes technical skills to diagnose and resolve issues promptly. Knowledge of safety protocols and customer service ensures high client satisfaction.
Overview
16
16
years of professional experience
Work History
Rental Technician
Aspen Skiing Company
11.2015 - Current
- Streamlined equipment inspection processes, reducing downtime and improving turnaround times.
- Collaborated with sales team to promote rental packages and enhance customer experience.
- Create a welcoming first impression by greeting guests warmly and making them feel truly valued and appreciated from the start
- Expertly guide guests through personalized selection and fitting of winter sports equipment to ensure their comfort, confidence, and excitement for the day ahead
- Collaborate seamlessly with teammates and leadership to anticipate guest needs and swiftly resolve concerns, delivering consistent, top-tier service throughout each visit
- Maintain a spotless, inviting, and well-organized shop environment while actively managing inventory and gear to meet guest demand without delay
- Continuously expand knowledge of rental and retail products to offer insightful recommendations that enhance the guest experience and support sales goals
- Confidently and accurately operate point-of-sale and rental systems to ensure smooth, hassle-free transactions that respect the guest’s time
- Apply meticulous attention to detail and rigorously follow all safety and risk management protocols to guarantee guest safety, satisfaction, and trust in Aspen Snowmass services
Rental Technician
Vail Resorts Inc
11.2014 - 04.2015
- Conducted routine maintenance and repairs on rental equipment to ensure optimal performance.
- Assisted customers with equipment selection, providing expert advice on suitability for activities.
- Managed inventory levels, ensuring availability of rental gear during peak seasons.
- Trained new staff on proper equipment handling and safety protocols to enhance team efficiency.
- Explained available rental options, rates, and full rental terms thoroughly to facilitate customer satisfaction.
- Received returned items, evaluating products for overall condition and readiness for next use before storing in designated areas.
- Greeted customers at rental counter and initiated communication to determine service needs.
Wendy's
02.2012 - 12.2012
- Cook food and fries
Hired! Program
03.2010 - 03.2011
- Signing in/out kids as they come and go
- Make sure that snack and daily activities were set out
- Helping kids with homework
Education
Diploma -
Robert G. Cole High School
San Antonio, Texas06.2011
Skills
- Patience and tolerance
- Heavy lifting
- Customer support
- Safety procedures
- Rental transactions
- Property inspection
- Teamwork
- Customer service
OWN SECTION
Snowboarding, playing video games
Timeline
Rental Technician
Aspen Skiing Company
11.2015 - Current
Rental Technician
Vail Resorts Inc
11.2014 - 04.2015
Wendy's
02.2012 - 12.2012
Hired! Program
03.2010 - 03.2011
Diploma -
Robert G. Cole High School