HENRY BLANCO

I started as a technical support rep for Verizon at Asurion, became a top seller through cross-selling, then transitioned to a back-office service adv ocate and logistics coordinator for Samsung. It was invaluable experience that allowed me to learn and grow. I'm eager to bring my skills to a new role and make a meaningful impact.

As a Service Advocate for the United Healthcare medical campaign at Concentrix, I provided exceptional service to customers by addressing their concerns and issues related to prescriptions, physician appointments, and special treatments. Through my work, I developed a deep understanding of medical terminology and jargon, enabling me to better serve customers and contribute to the success of the campaign.

As a customer service representative for Walmart.com campaign at Teleperformance, I successfully resolved customer issues related to orders, deliverie s, and payments, resulting in high NPS and CSAT scores. My exceptional performance earned me a promotion as Supervisor Flex during peak season. Utilizing my expertise and methods, I effectively trained and supported new waves of agents, reducing the learning curve and achieving exceptional results.