Henry Alberto Guerrero Vargas
Medellín,ANT
Summary
I am a responsible and committed professional with a strong work ethic that brings a positive attitude to team collaborations, ensuring punctuality and fulfillment of obligations, in addition to possessing a strong learning capacity and a sincere desire for continuous professional improvement. My dedication extends to contributing significantly to the success of the team, and I approach challenges with a solution-oriented mindset.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Iqor
09.2024 - Current
- Recorded and processed call information, helping to strengthen quality of drivers data.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to drivers needs and requirements.
- Provided friendly, attentive service by promptly responding to drivers enquiries and processing order requests.
B.O. Bilingual Customer Service Analyst
WEBHELP - CONCENTRIX (Avianca)
09.2022 - 04.2024
- Duties: making calls, handling complaints, information requests, European claimants, compensation
- Analyzed customer inquiries and complaints in order to provide accurate solutions.
- Investigated complex problems reported by customers and identified solutions.
- Developed and maintained positive relationships with customers through effective communication.
Bilingual Agent
WEBHELP - CONCENTRIX (Avianca)
03.2022 - 09.2022
- Functions: receiving calls, selling additional services, handling reservations, operational events, agency and corporate support
Accounting and financial assistant
DELI Pastries
01.2017 - 07.2017
- Sales reporting, returns and ordering via DMS
- Support to different areas of the company
Education
Accounting and Financial Assistant Technician -
Politecnico de Colombia
07.2017
Skills
- Analytical thinking
- Planning and organisation
- Teamwork
- Learning capacity
- Data entry proficiency
References
FRANCIA DEL PILAR VARGAS CANO
Independent merchant
Cel. 314 440 2982
JESSICA VANESSA ACEVEDO VARGAS
Movistar trainer
Cel. 313 522 3448
Languages
Spanish
First Language
English
Upper Intermediate
B2
Timeline
Customer Service Agent
Iqor
09.2024 - Current
B.O. Bilingual Customer Service Analyst
WEBHELP - CONCENTRIX (Avianca)
09.2022 - 04.2024
Bilingual Agent
WEBHELP - CONCENTRIX (Avianca)
03.2022 - 09.2022
Accounting and financial assistant
DELI Pastries
01.2017 - 07.2017
Accounting and Financial Assistant Technician -
Politecnico de Colombia