Summary
Overview
Work History
Education
Skills
Timeline
Achievements
Generic

Brooke Hendrick

Highlands Ranch

Summary

With 20+ years of progressive experience across the luxury spa, salon, medspa, and plastic surgery industries, I bring an exceptional ability to lead high-performing teams, exceed revenue goals, and cultivate unforgettable guest experiences. My passion lies in operational excellence, results-oriented marketing, and elevating both team culture and client loyalty.

Overview

7
7
years of professional experience

Work History

Administrative Coordinator & Marketing Manager

Lowry Orthodontics
04.2024 - Current
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Front Office Manager

Colorado Skin & Vein
02.2023 - 03.2024
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Conducted market research to better understand needs of target demographics, refining marketing strategies.
  • Delivered exceptional customer service while managing multi-provider scheduling, insurance verification, and front office operations.

Patient Care Coordinator & Marketing Manager

Emmett Plastic Surgery
05.2022 - 02.2023
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Consistently met and exceeded monthly sales goals for both cosmetic and medspa services.
  • Managed all aspects of patient coordination including consultations, surgical scheduling, pre/post op care, and finances.
  • Handled inventory ordering, marketing strategies and promotions.

Guest Services Coordinator

Pure Luxe Salon, Spa & Medspa
03.2018 - 05.2020
  • Booked appointments, accepted payments, and answered guest questions.
  • Oversaw front desk operations and client flow for a high-volume, luxury salon and medspa.
  • Led guest relations and was responsible for maintaining premium client experience across departments.
  • Managed social media and promoted new services while also leading the business for laser tattoo removal services.

Education

No Degree - Sales & Marketing

Pellissippi State Community College
Knoxville, TN

Skills

  • Office administration
  • Providing Luxury Guest Experience
  • Team Leadership & Development
  • Sales Strategies
  • Event & Promotion Management
  • Extensive Salon, Spa & Medspa Experience
  • Multitasking and organization
  • Administrative management
  • Office management

Timeline

Administrative Coordinator & Marketing Manager

Lowry Orthodontics
04.2024 - Current

Front Office Manager

Colorado Skin & Vein
02.2023 - 03.2024

Patient Care Coordinator & Marketing Manager

Emmett Plastic Surgery
05.2022 - 02.2023

Guest Services Coordinator

Pure Luxe Salon, Spa & Medspa
03.2018 - 05.2020

No Degree - Sales & Marketing

Pellissippi State Community College

Achievements

  • Exceeded monthly and quarterly sales goals at both Emmett Plastic Surgery and Colorado Skin & Vein.
  • Reduced patient wait times by 30% through improved scheduling and EMR system protocols at Lowry Orthodontics.
  • Developed and launched successful seasonal promotions that increased bookings by 20%+ within 90 days.
  • Recognized as a team leader known for elevating morale, improving operational efficiency, and developing talent.
  • Built strong referral networks that drove consistent new business growth.

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Brooke Hendrick