Hellen Torres
West Park,Fl
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 7 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Customer-oriented General Manager with 7 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Seminole Hard Rock Hotel & Casino
10.2022 - 12.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Facilitated clear communication between employees and upper management through regular meetings and updates
- Reviewed sales and gross profit report to assess company efficiency
- Reduced kitchen waste by implementing inventory management strategies and proper storage techniques
- Monitored food inventory and supplies to prevent waste
- Conducted regular audits of storage areas to ensure proper organization and sanitation standards were met consistently
- Maximized team productivity by expertly delegating tasks to kitchen staff
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Identified opportunities for improvement within the stewarding department, making recommendations for changes as needed
- Demonstrated effective leadership skills by managing daily operations within the stewarding department calmly under pressure
- Developed staff schedules to optimize productivity while minimizing labor costs
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
- Managed inventory levels of cleaning supplies, ordering additional stock as necessary to maintain appropriate levels at all times
- Directed food preparation and cooking activities to meet health and safety standards
- Maintained a high standard of cleanliness, ensuring compliance with health and safety regulations
- Contributed to budget planning efforts, helping to control operating expenses within the department
- Served as a liaison between the stewarding department and other hotel teams, developing strong working relationships across various departments
- Improved team efficiency by streamlining dishwashing and cleaning processes
- Scheduled and rotated staff for adequate coverage and fair distribution of workload
- Assisted in coordinating special events alongside banquet managers, ensuring efficient setup and breakdown processes
- Conducted routine meetings with staff members to address performance issues or concerns promptly and effectively
- Self-motivated, with a strong sense of personal responsibility
- Worked flexible hours across night, weekend, and holiday shifts
- Demonstrated leadership skills in managing projects from concept to completion.
GM
Ilich Holdings Enterprises
06.2021 - 09.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Designed sales and service strategies to improve revenue and retention
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Formulated policies and procedures to streamline operations
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences
- Collaborated with cross-functional teams to develop innovative solutions
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients
- Worked flexible hours across night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed.
Dispatch Coordinator
Amazon logistic
08.2018 - 03.2020
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage
- Kept customers informed of service trucks' whereabouts and expected time of service
- Recruited and interviewed applicants to place candidates on right assignments
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes
- Developed and implemented process enhancements to drive continuous program improvement.
Store Manager
Crocs inc
01.2013 - 06.2016
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Monitored employee performance and identified performance gaps for corrective action
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
Some College (No Degree) - Criminology
Universidad Latina San Jose
San Jose, CRSkills
- Sales Team Development
- Performance Improvements
- Supervision and Training
- Cross-Functional Team Management
- Policy/Program Development
- Consulting
- Sales Reporting
- Promotional planning
Timeline
Assistant Manager
Seminole Hard Rock Hotel & Casino
10.2022 - 12.2023
GM
Ilich Holdings Enterprises
06.2021 - 09.2022
Dispatch Coordinator
Amazon logistic
08.2018 - 03.2020
Store Manager
Crocs inc
01.2013 - 06.2016
Some College (No Degree) - Criminology
Universidad Latina San Jose
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