Heivett Carolina Madrid Welchez
Avon
Summary
Dedicated professional with a strong background in customer service and staff training. Skilled in problem-solving and conflict resolution, consistently striving to improve guest satisfaction and streamline operational processes.
Proficient in team collaboration and training, with a focus on enhancing operational efficiency and guest experience. Experienced in managing daily operations and mentoring staff to foster a positive work environment.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
8
8
years of professional experience
2002
2002
years of post-secondary education
Work History
Manager's Assistant
Shop & Hop
Avon
02.2018 - Current
- Coordinated daily operations and schedules for efficient store management.
- Assisted in inventory management and tracking of stock levels.
- Provided customer service support, addressing inquiries and resolving issues.
- Organized promotional materials and displays to enhance store visibility.
- Collaborated with team members to improve workflow efficiency.
- Trained new staff on company policies and operational procedures.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Drove customer feedback to deliver information to management for corrective action.
Food exposing
Fattoria
Avon
03.2024 - 11.2024
Host
Stoke & Rye
Avon
03.2022 - 08.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using digital booking systems efficiently.
- Coordinated with kitchen and wait staff to enhance guest experience.
- Assisted in training new hosts on procedures and customer service standards.
- Maintained cleanliness and organization of the host stand and entryway.
- Addressed guest inquiries and concerns with professionalism and courtesy.
- Monitored dining room flow to optimize seating arrangements during peak hours.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Cook/Food Preparer
Deca + Bol
Vail
06.2019 - 12.2021
- Prepared diverse menu items using fresh ingredients and seasonal produce.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Collaborated with team members to ensure timely meal service during peak hours.
- Mentored junior cooks, providing training on cooking techniques and kitchen operations.
- Executed daily prep tasks, ensuring readiness for service during busy shifts.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
Education
Institute Superación Cashapa
Copan Ruinas Skills
- Operations coordination
- Inventory management
- Customer service
- Staff training
- Guest experience management
- Conflict resolution
- Workflow optimization
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- Presentation skills
- Problem-solving
- Employee scheduling
- Adaptability and flexibility
- Team motivation
- Goal setting
Languages
Spanish
Native/ Bilingual
Timeline
Food exposing
Fattoria
03.2024 - 11.2024
Host
Stoke & Rye
03.2022 - 08.2023
Cook/Food Preparer
Deca + Bol
06.2019 - 12.2021
Manager's Assistant
Shop & Hop
02.2018 - Current
Institute Superación Cashapa