HEIDY ESPINOZA
Denver
Summary
Enthusiastic and attentive individual offering keen attention to detail to manage multiple, concurrent tasks. Eager and committed to contribute to team optimal quality service and results in facilitating administrative excellence. Motivated to learn, grow and looking to demonstrate skills and knowledge.
Overview
12
12
years of professional experience
Work History
Spanish Interpreter Team Lead
Solace Pediatric Home Healthcare
2020.10 - 2024.03
- Provide and take lead on more complex or sensitive interpretations to ensure excellent, efficient and timely support
- Complete precise translations and revisions of translated documents to equivalent terminology in the patient's native language
- Assist with auditing tasks as part of Quality Assessment and Performance Improvement (QAPI) program initiatives for various departments (Patient Financial Services, Health Information Management, Nursing and Patient Access).
- Create procedures, tools and resources to increase the productivity quality of the interpretation department
- Serve as team guide to address day-to-day procedures and questions
Bilingual Interpreter and Translator
Kids Care Home Health Therapy
2018.06 - 2020.10
- Provided translations and interpretations in Spanish between therapist and patients and their families while maintaining message content, tone and emotions as closely as possible
- Coordinated initial evaluations and recertification appointments for therapies
- Maintained interpreter schedule in outlook by coordinating distance, lunch and all aspects related to scheduling visits in addition to maintaining translator spreadsheet to track and report data
English and Spanish Interpreter
Smart Translations Llc
2015.06 - 2020.10
- Facilitated oral interpretation services in hospitals, clinics, and home healthcare settings to help patients communicate with doctors, nurses, technicians therapists and other medical staff
- Assisted with patient follow-up as necessary, through texts, emails, and phone calls
- Handled administrative office functions using Google software
Field Representative (Interpreter)
US Census Bureau
2014.10 - 2015.12
- Conducted surveys on a variety of vital issues including: health, housing, income, and crime
- Assigned to assist individuals with language barriers to complete paperwork with high accuracy
- Offered hands-on assistance to field representatives who needed interpretation services
Personal Banker, Teller
US Bank NA
2011.12 - 2014.12
- Conducted banker functions such as opening checking and savings accounts, and lines of credit
- Originated mortgage, auto and personal loans, sell/cross-sell bank products and services
- Executed customer transactions including: deposits, withdrawals, money orders and checks
- Complied with regulatory requirements, maintained operational integrity and kept strict confidentiality of bank records and clients
Education
Associate of Applied Science - Business Management
Mercer County Community College
Trenton, NJ05.2009
Skills
- Understanding of data tracking
- Workflow Optimization
- High level of concentration
- Excellent listening, verbal, and written skills
- Punctual, dependable, flexible and attentive to changing priorities
- Experienced with MS Office, and Google Suite
Timeline
Spanish Interpreter Team Lead
Solace Pediatric Home Healthcare
2020.10 - 2024.03
Bilingual Interpreter and Translator
Kids Care Home Health Therapy
2018.06 - 2020.10
English and Spanish Interpreter
Smart Translations Llc
2015.06 - 2020.10
Field Representative (Interpreter)
US Census Bureau
2014.10 - 2015.12
Personal Banker, Teller
US Bank NA
2011.12 - 2014.12
Associate of Applied Science - Business Management
Mercer County Community College