Heidi Waller
Golden
Summary
Results-focused leader with extensive experience in managing print operations and optimizing workflows. Committed to fostering collaboration and maintaining high standards of quality, driving team success and meeting customer expectations.
Overview
8
8
years of professional experience
Work History
Print Manager
Office Depot Inc
Denver
02.2023 - Current
- Managed daily print operations for various customer projects.
- Oversaw production schedules to meet customer deadlines effectively.
- Trained and mentored staff on printing equipment and processes.
- Implemented quality control measures to ensure print accuracy.
- Developed standard operating procedures for print production tasks.
- Resolved customer inquiries regarding print services and options.
- Managed the daily operations of a busy printing department, including staff scheduling and customer service.
- Oversaw packaging procedures so that finished products met industry standards before shipping out.
- Resolved any technical issues related to printing processes by troubleshooting machines or adjusting settings.
Operations Manager
Office Depot Inc
Golden
12.2022 - 02.2023
- Oversaw daily operations and ensured compliance with company policies.
- Managed inventory levels and optimized supply chain logistics effectively.
- Led team meetings to address challenges and foster collaborative problem-solving.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Bank Teller
Wells Fargo
01.2022 - 11.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
Cheese Clerk
King Soopers
Golden
10.2020 - 01.2022
- Took customer orders at counter, labeled and wrapped to prepare products for sale.
- Monitored food temperatures for proper holding procedures.
- Answered telephone to offer friendly, helpful service to customers.
- Inspected appearance of cheese to maintain freshness.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Consultant
Office Depot Inc
Golden
09.2017 - 09.2020
- Processed credit and debit card payments to complete purchasing experience
- Ran registers effectively and handled cash, credit, debit and personal check transactions
- Accepted both cash and credit card payments according to standard operating procedures
- Performed cash, card and check transactions for customer purchases
- Took credit card and cash payments and offered change
- Worked cash register and processed various payments, including credit card, check, and cash transactions
Education
High School Diploma -
Faith Christian Academy
Denver, CO05.2019
Associate of Arts -
Red Rocks Community College
Denver, COSkills
- Print production
- Quality control
- Operations management
- Equipment troubleshooting
- Inventory management
- Team leadership
- Problem solving
- Effective communication
- Time management
- Deadline oriented
- Large format printing
- Proofing and approval
- Print estimating
- Inventory oversight
- Scheduling and planning
- Communication
Timeline
Print Manager
Office Depot Inc
02.2023 - Current
Operations Manager
Office Depot Inc
12.2022 - 02.2023
Bank Teller
Wells Fargo
01.2022 - 11.2022
Cheese Clerk
King Soopers
10.2020 - 01.2022
Sales Consultant
Office Depot Inc
09.2017 - 09.2020
High School Diploma -
Faith Christian Academy
Associate of Arts -
Red Rocks Community College