Heidi McMillan
Aurora
Summary
Adaptable professional with a proven ability to learn quickly and adjust to new environments. Demonstrates expertise in acquiring knowledge and applying it effectively to achieve results. Committed to continuous learning and adept at navigating change successfully.
Overview
10
10
years of professional experience
Work History
Area Supervisor
Smoker Friendly
Boulder
01.2022 - 05.2026
- Supervised daily operations across multiple retail locations to ensure efficiency and effectiveness.
- Trained staff on customer service techniques and product knowledge to enhance service quality.
- Managed inventory levels through periodic counts, maintaining accurate product availability.
- Implemented company policies and safety procedures to uphold standards.
- Conducted regular performance evaluations, providing feedback for team member development.
- Resolved customer complaints swiftly, ensuring high service standards and satisfaction.
- Developed strategies for improving customer satisfaction ratings across all stores.
- Collaborated with management to streamline operational processes and enhance workflow efficiency.
Manager
Smoker Friendly
Aurora
02.2016 - 01.2022
- Trained employees on various job positions to ensure role coverage.
- Recruited qualified candidates for open positions, enhancing team capabilities.
- Assigned tasks based on associates' skill levels to optimize performance.
- Greeted customers and solicited feedback for operational improvements.
- Conducted inventory assessments to maintain accuracy and track variances.
- Evaluated store performance through inspections, implementing actionable plans.
- Monitored supplier operations for quality assurance and compliance with contracts.
- Facilitated exceptional sales results by leveraging continuous improvement practices.
Manager
Runway Grill
Broomfield
04.2007 - 2012
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
IN Home Health Care Provider
Shawn Cronin
Denver
2012 - 2016
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
Education
GED -
Red Rocks Community College
Denver, COSkills
- Staff development and employee training
- Marketing strategies
- Project management
- Sales techniques
- Inventory management and control
- Customer service and support
- Time management
- Problem solving
- Effective communication
- Work planning and scheduling
- Company policy implementation
- Employee performance management
- Brand awareness
- Continuous improvement initiatives
- Task delegation
- Customer service oversight
- Workforce planning
- Employee engagement and motivation
- Team management and building
- Goal setting and achievement
- Active listening skills
- Service orientation
- Cash handling and reconciliation
- Willingness to learn and adapt
- Retail operations management
- Complaint resolution strategies
- Reporting and performance analysis
Timeline
Area Supervisor
Smoker Friendly
01.2022 - 05.2026
Manager
Smoker Friendly
02.2016 - 01.2022
Manager
Runway Grill
04.2007 - 2012
IN Home Health Care Provider
Shawn Cronin
2012 - 2016
GED -
Red Rocks Community College