Hector A. Rivas
Team Lead
Cajica, Cundinamarca
Summary
Results-driven professional with a successful background in project management, leadership, sales, and finance. Notable roles include Finance Lead, Assistant Call Center Manager at a BPO, BPO Operations Supervisor, CEO of an Accounting Company, and Finance Director. Proven ability to proficiently manage projects, drive revenue growth, optimize margins, and enhance ROI. Expertise in driving financial efficiency, implementing cost-effective measures, and fostering organizational stability to support the strategic growth and business development initiatives. Skilled in implementing strategic initiatives, comprehensive sales strategies, client expansion, and effective marketing campaigns. Strong commitment to compliance, cost reduction, and delivering substantial savings while leveraging exceptional sales skills.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Business Development Executive
ESC Translate
01.2024 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Collaborated with sales and marketing departments to support client acquisition.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Finance Lead
New Frontier Immigration Law
07.2023 - 11.2023
- Created organizational structures to improve accounting and finance functions.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Acted as first point of contact and set appointments for current clients to expand our legal services.
Assistant Call Center Manager
Teleperformance
01.2022 - 06.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Managed 10 supervisors, enhancing support techniques for 15-20 representatives to deliver excellent customer service in vacation package sales and bookings.
- Oversaw supervisors performance to foster accurate prioritization and achievement of sales and productivity goals.
- Collaborated with training team to boost product support and certification training initiatives.
- Managed scheduling for agents and product specialists to foster increased productivity.
Call Center Operations Supervisor
Teleperformance
01.2021 - 12.2021
- Supervised 15-20 interaction experts in providing excellent customer service to callers requiring assistance for vacations package issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Trained team members on performance metrics and consumer behavior identification.
Call Center Representative
Teleperformance
10.2019 - 12.2020
- Handled high volume of inbound calls per shift to offer callers vacation packages information, generate quotes, and close deals.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions and push the sale.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Processed debit and credit card and electronic check payments.
CEO
HAS Outsourcing Management S.A.S.
01.2015 - 10.2019
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Education
Accounting and Finance Advocate - Accounting And Finance
Instituto Colombiano De Aprendizaje
Bogota 05.2001 - 01.2015
Lean Six Sigma Yello Belt Certification - Operations Management And Supervision
COPC
Lean Six Sigma Yellow Belt 05.2001 -
Project Manager - Project Management
Coursera - Google
Coursera 05.2001 -
Rena Ware University Certification - Sales Strategies - undefined
Skills
Promotional Planning
undefinedReferences
- Carlos Hernando Paez, Maxillofacial Surgeon, +57 315 311 8041
- Marcos Aguilera Ely, Tech Leader & Sr Web UI Developer at Globant, +57 318 5309380
- Juan Esteban Morales, Assistant Call Center Manager, +57 310 7585743
Timeline
Business Development Executive
ESC Translate
01.2024 - Current
Finance Lead
New Frontier Immigration Law
07.2023 - 11.2023
Assistant Call Center Manager
Teleperformance
01.2022 - 06.2023
Call Center Operations Supervisor
Teleperformance
01.2021 - 12.2021
Call Center Representative
Teleperformance
10.2019 - 12.2020
CEO
HAS Outsourcing Management S.A.S.
01.2015 - 10.2019
Accounting and Finance Advocate - Accounting And Finance
Instituto Colombiano De Aprendizaje
05.2001 - 01.2015
Lean Six Sigma Yello Belt Certification - Operations Management And Supervision
COPC
05.2001 -
Project Manager - Project Management
Coursera - Google
05.2001 -
Rena Ware University Certification - Sales Strategies - undefined
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