Hector Olivas, Jr
Johnstown
Summary
Dynamic retail banking leader with a proven track record, excelling in sales operations and team leadership. Expert in developing retail strategies that drive customer engagement and exceed sales targets. Adept at CRM tracking and fostering industry partnerships, consistently enhancing business growth and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Market Manger - Colorado
Adams Bank & Trust
Berthoud
06.2023 - 11.2025
- Developed retail strategies to enhance customer engagement and drive sales.
- Managed team performance through regular coaching and feedback sessions.
- Analyzed market trends to identify new opportunities for product offerings.
- Implemented promotional campaigns to boost store visibility and customer traffic.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Conducted regular meetings with staff members to discuss progress towards goals and objectives set forth by the company.
- Recruited, trained, supervised, evaluated and disciplined retail personnel according to established guidelines.
Community Engagement Regional Manager
TBK Bank
10.2021 - 05.2023
- Promoted internal community advocacy through partnership with Non-Profits.
- Launched calendar of volunteer opportunities for team members.
- Monitored and helped Audit Lending Report for CRA Exam.
- Created new CRA Investment Report using Kadince Program for TBK CRA Committee.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Helped with TBK Bank Holiday Giving Angle Tree.
Retail Regional Sales Manager
TBK Bank
02.2019 - 10.2021
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Made onsite sales calls to prospective customers to help sales representatives close sales.
- Finalized sales contracts with high-value customers.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Met with each sales representative on monthly basis to answer questions, resolve issues and identify new strategies.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Market Sales Manager
TBK Bank
04.2018 - 01.2019
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
Education
Associate of Arts - Finance
Otero Junior College
La Junta, CO05.2003
Skills
- Sales operations
- CRM tracking
- Sales forecasting
- Retail strategy
- Performance evaluation
- Team leadership
- Effective communication
- Industry partnership development
Timeline
Retail Market Manger - Colorado
Adams Bank & Trust
06.2023 - 11.2025
Community Engagement Regional Manager
TBK Bank
10.2021 - 05.2023
Retail Regional Sales Manager
TBK Bank
02.2019 - 10.2021
Market Sales Manager
TBK Bank
04.2018 - 01.2019
Associate of Arts - Finance
Otero Junior College