Hector Meraz
Aurora
Summary
Dynamic Shift Manager at GJ Mac Corporation with a proven track record in employee training and customer service excellence. Skilled in cash handling and decision-making, I fostered a positive work environment and enhanced team performance, leading to improved customer satisfaction and loyalty. Committed to upholding high standards and motivating staff effectively.
Overview
4
4
years of professional experience
Work History
Shift Manager
GJ Mac Corporation
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Sales Associate
Shoe Palace
02.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Sizzling Platter
01.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Highschool Diploma -
Rangeview Higshcool
Aurora, COSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
GJ Mac Corporation
05.2023 - Current
Sales Associate
Shoe Palace
02.2022 - 04.2023
Customer Service Representative
Sizzling Platter
01.2021 - 10.2021
Highschool Diploma -
Rangeview Higshcool
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