Summary
Overview
Work History
Education
Skills
Timeline
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Heather Straker

Heather Straker

Rosedale,NY

Summary

Focus self-motivated individual with strong leadership skills with 10 + years in Customer Service experience.

Overview

26
26
years of professional experience

Work History

Home Health Care Aide

Personal Touch Home Health Care
Long Island City, NYLong Island City
08.2013 - Current
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.

Postal Clerk

USA postal
147 Avenue Springfield Garden , NYC
03.2007 - 04.2008
  • Improved customer satisfaction by planning more effective routes and updating service standards.
  • Sold stamps, services and packaging.
  • Obtained signatures from recipients to release registered and special delivery parcels.

Security Guard

Willams Security Services
San Fernando Trinidad , NA
07.2003 - 04.2006
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Restaurant Waitress

Jenny Wok
San Fernando Trinidad , NA
10.2000 - 04.2005
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.

Health and Safety Officer

BP Industries Ind -Trinidad,Co
San Fernando Trinidad , NA
10.1997 - 02.1999
  • Led weekly safety discussions with department supervisors to increase safety awareness.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
  • Suspended dangerous activities posing active or potential threat to worker health and safety.
  • Developed and maintained hygiene programs, including noise surveys, atmospheric monitoring and hazardous material management plans.
  • Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Recommended measures to help protect workers from potentially hazardous work methods, processes or materials.

Mental Health Therapy Aide

Pilgrim psychiatric Hospital
Brentwood, NY
02.2023 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

GED -

San Fernando Senior High School
San Fernando, NA
02.1977

Skills

  • Highly organized,with great attention to detail and follow-through
  • Outstanding customer service skills; diplomatic and patient with all types of individuals
  • Excellent planning, organization and time management skills
  • Professional in appearance and strong work ethics
  • Computer skills include MS office suite
  • Incident Reporting
  • Active Listening
  • Detailed Activity Logs
  • Federal and State Regulation Compliance
  • Emergency Response
  • Theft Prevention
  • CPR Certified
  • Honest and Ethical
  • Pattern Recognition
  • Employee and Visitor Screening
  • Armed Security Guard Certification
  • Honest and Dependable
  • Security Regulation Enforcement
  • Reliable and Responsible
  • Team Training
  • Detail-Oriented
  • Ground Patrol
  • English Fluency
  • Customer Service
  • Team Player
  • De-escalation Techniques
  • Restricted Area Protection
  • Security Procedures Knowledge

Timeline

Mental Health Therapy Aide

Pilgrim psychiatric Hospital
02.2023 - Current

Home Health Care Aide

Personal Touch Home Health Care
08.2013 - Current

Postal Clerk

USA postal
03.2007 - 04.2008

Security Guard

Willams Security Services
07.2003 - 04.2006

Restaurant Waitress

Jenny Wok
10.2000 - 04.2005

Health and Safety Officer

BP Industries Ind -Trinidad,Co
10.1997 - 02.1999

GED -

San Fernando Senior High School

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Heather Straker