Heather Schwendeman
Centennial
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Patient Enrollment Associate
Zynex Medical
11.2023 - 06.2025
- Promoted a positive work environment through effective communication skills and consistently meeting performance goals as a Patient Enrollment Associate.
- Demonstrated exceptional attention to detail when reviewing documentation required for eligibility determination.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure while addressing patient inquiries efficiently.
- Navigated multiple software programs effectively to manage patient data and communicate with other departments within the organization.
- Improved patient enrollment rates by efficiently processing and verifying insurance information.
- Upheld strict confidentiality standards, protecting sensitive patient information and maintaining trust with healthcare providers.
- Assisted patients in understanding their financial responsibilities, helping them make informed decisions about their care plans.
Delivery Driver
Delivered On LLC
03.2021 - 09.2023
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
Cashier Team Lead
Costco
01.2017 - 03.2020
- Trained and mentored team members in customer service best practices and operational procedures.
- Oversaw daily cash handling processes, ensuring accuracy and compliance with company policies.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Arvada West High School
ArvadaSkills
- HIPAA regulations adherence
- Coverage confirmation
- Patient confidentiality and data security
- Proficient in outbound communication
- Effective communication skills
- Emotional intelligence
- Clear and concise communication
Timeline
Patient Enrollment Associate
Zynex Medical
11.2023 - 06.2025
Delivery Driver
Delivered On LLC
03.2021 - 09.2023
Cashier Team Lead
Costco
01.2017 - 03.2020
Arvada West High School
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