Heather Schroeder
Erie
Summary
Proven track record in customer service excellence, adept at assessing needs and providing tailored recommendations. Expertise in hair styling and product promotion, driving revenue through strategic sales. Meticulous in record-keeping and schedule management, ensuring operational efficiency. Pharmacy Technician with comprehensive knowledge of pharmacy operations, excelling in prescription fulfillment and customer relationship building.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Chinook Health
Louisville
2023.07 - Current
- Dispensed medications accurately to patients and healthcare providers.
- Managed inventory levels and ensured proper storage of pharmaceuticals.
- Assisted pharmacists with prescription preparation and patient consultations.
- Maintained a clean and organized pharmacy environment for safety compliance.
- Processed insurance claims and handled billing inquiries from patients.
- Collaborated with healthcare team to improve patient care services.
- Trained new pharmacy staff on operational procedures and best practices.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
Pharmacy Technician
Beatties Compounding Pharmacy
2021.11 - 2023.06
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician
Walgreen's Pharmacy
2021.05 - 2021.11
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume pharmacy environment
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Stocked, labeled, and inventoried medication to keep accurate records
Hairstylist
Floyds 99 Barbershop
2015.04 - 2021.05
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs, addressing customer and employee concerns.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
- Received payments for products and services and issued receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Complied with company policies regarding safe storage of chemicals.
- Cleaned all areas effectively and efficiently.
- Applied industrial chemicals safely to clean surfaces in work environment.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Internship Student
Walgreens
2019.10 - 2019.12
- Collected job and occupational information through observations and employee surveys.
- Prepared medication labels with item name and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Supported pharmacist in preparing prescriptions daily.
- Compiled customer demographic, allergy and medical history background.
- Filled medication orders daily and entered orders into system.
- Created new customer profiles and updated information in pharmacy computer systems.
- Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Entered orders into system and filled medication orders.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Restocked shelves and prepared expired drugs for return.
- Established and updated patient profiles, including lists of medications and insurance details.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Answered patient questions regarding medication.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Communicated with insurance companies for billing purposes.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Education
PTCD - Pharmacy Technology
Ashworth College
Norcross, GA07.2021
Cosmetology License - Cosmetology
Regency Beauty Institute
Westminster, CO08.2014
High School Diploma -
Broomfield High School
Broomfield, CO05.2009
Skills
- Administrative procedures
- Critical thinking
- Client consultations
- Inventory management
- Medication preparation
- Labeling compliance
- Pharmacy operations
- FDA regulations
- MS Office proficiency
- Records management
- Patient confidentiality
Education
other,other,other
Certification
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
Timeline
Pharmacy Technician
Chinook Health
2023.07 - Current
Pharmacy Technician
Beatties Compounding Pharmacy
2021.11 - 2023.06
Pharmacy Technician
Walgreen's Pharmacy
2021.05 - 2021.11
Internship Student
Walgreens
2019.10 - 2019.12
Hairstylist
Floyds 99 Barbershop
2015.04 - 2021.05
PTCD - Pharmacy Technology
Ashworth College
Cosmetology License - Cosmetology
Regency Beauty Institute
High School Diploma -
Broomfield High School