Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Ralstin

Fountain

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Client Service Representative III

United Business Bank
03.2020 - Current
  • Communicated with clients regarding account services, statements, and balances.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Operations Manager

Academy Bank
12.2018 - 03.2020
  • Oversaw branch operations and workflow for consistency.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Assisted with daily cash and ATM balancing.
  • Developed strategic plans for day-to-day financial operations.
  • Conducted cash and key audits for controls and compliance.

Bus Driver

Falcon School District 49
06.2016 - 08.2018
  • Supported special needs students by effectively communicating with parents, teachers, and administrators regarding individual requirements.
  • Ensured student satisfaction by maintaining a clean, comfortable, and well-organized bus environment.
  • Promoted positive relationships with students, fostering an inclusive atmosphere that respected each child''s unique needs.
  • Reduced behavioral incidents through consistent enforcement of established rules and clear communication of expectations to students.
  • Enhanced safety by conducting thorough pre-trip and post-trip inspections of the school bus.
  • Improved on-time arrival rates by diligently planning efficient routes and managing unforeseen circumstances.

Education

Associate of Applied Science - Massage Therapy

ITT Medical Institute
Colorado Springs, CO
05.2011

Skills

  • Financial Consulting
  • Customer Accounts Management
  • Loan Applications
  • Customer Support
  • Training Classes
  • Employee Performance Evaluations
  • Rapid 10-Key Data Entry
  • Cash Counting

Timeline

Client Service Representative III

United Business Bank
03.2020 - Current

Operations Manager

Academy Bank
12.2018 - 03.2020

Bus Driver

Falcon School District 49
06.2016 - 08.2018

Associate of Applied Science - Massage Therapy

ITT Medical Institute

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Heather Ralstin