Heather Pore
Boulder,CO
Summary
Healthcare professional with 20 years of experience in payment posting, insurance follow-up, and AR management. Skilled in reconciling patient/insurance payments, resolving ERA errors, and performing account analysis to support revenue cycle integrity. Proficient in Google Workspace and Microsoft Excel. Known for strong organization, problem-solving, and clear communication.
Overview
21
21
years of professional experience
Work History
Virtual Assistant
WaypointVA
06.2024 - Current
- Posted and reconciled patient payments with accuracy, ensuring proper allocation and record integrity.
- Communicated with patients and providers to clarify payment questions and resolve account discrepancies.
- Followed up with insurance companies on outstanding claims, tracking statuses, and initiating next steps when needed.
- Prepared and maintained accurate financial records, supporting client billing and payment processes.
- Utilized Google Workspace and Microsoft Excel to manage client data, invoices, and reconciliations efficiently.
- Provided administrative and AR support, including handling sensitive information with discretion and timeliness.
Front Office Manager
Waldron's Peak Physical Therapy
03.2005 - 09.2023
- Posted and reconciled insurance and patient payments with speed and precision, ensuring compliance with payer rules and company policies.
- Assisted with month-end reconciliation and closing processes, confirming all payments, adjustments, and recoupments were properly recorded.
- Collaborated with our billing partner to resolve posting discrepancies and maintain accurate financial reporting.
- Followed up with insurance carriers on unpaid or denied claims, submitting corrected claims and appeals with supporting documentation.
- Provided accounts receivable support, including researching outstanding claims, reconciling patient balances, and recommending write-offs or adjustments as needed.
- Supported revenue cycle integrity through claim resubmissions, appeals, and patient balance reviews.
- Maintained strict confidentiality and compliance with HIPAA standards in all billing and communication practices.
- Oversaw front-office operations, staff scheduling, and patient communication while balancing clinical and administrative responsibilities for 2 locations.
Education
Master of Science - Athletic Training
Ohio University
Athens, OHBachelor of Science - Sports Medicine
Waynesburg University
Waynesburg, PASkills
- Payment Posting & Reconciliation
- Accounts Receivable (AR) Management
- Insurance Claim Follow-Up & Appeals
- Google Workspace & Microsoft Excel
- Electronic Remittance Advice (ERA) Processing & Error Resolution
Timeline
Virtual Assistant
WaypointVA
06.2024 - Current
Front Office Manager
Waldron's Peak Physical Therapy
03.2005 - 09.2023
Master of Science - Athletic Training
Ohio University
Bachelor of Science - Sports Medicine
Waynesburg University
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