Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Pasenelli

Fort Collins

Summary

Dynamic and customer-focused professional with a strong work ethic, honed at Safeway. Proven expertise in produce handling and inventory management, enhancing product quality and reducing waste. Recognized for exceptional customer service and effective teamwork, consistently creating inviting displays that drive sales and improve customer satisfaction.

Overview

29
29
years of professional experience

Work History

Produce Clerk

Safeway
02.2024 - Current


  • Maintained cleanliness and organization of produce display areas to enhance customer experience.
  • Rotated stock regularly to ensure optimal product freshness and reduce waste.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
  • Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.
  • Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
  • Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
  • Maintained cleanliness of produce area, ensuring welcoming environment for customers.
  • Implemented efficient organization system for back stock, reducing time spent on inventory checks and restocking.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

General Manager

Subway
10.2022 - 01.2024
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Oversaw daily operations, ensuring alignment with organizational goals and standards.
  • Trained and mentored staff, fostering a culture of excellence and teamwork.
  • Maintained cleanliness and organization of work area, ensuring adherence to food safety standards.
  • Trained new team members on sandwich preparation techniques and operational procedures.
  • Developed creative sandwich combinations based on seasonal ingredients and customer feedback.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Optimized food storage procedures, minimizing waste and reducing costs.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Shift Supervisor

Wendys Fast Food
04.1996 - 04.2013
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored new team members on operational procedures and best practices.
  • Coordinated staff schedules to optimize workflow and coverage during peak hours.
  • Implemented process improvements that enhanced efficiency in service delivery.
  • Managed inventory control, ensuring accurate stock levels and timely replenishment.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
  • Collaborated with management to develop training programs for continuous improvement initiatives.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Evanston High School
Evanston, Wy
06.2000

Skills

  • Sandwich Artistry
  • Familiar with POS (point of sale)
  • Post COVID health regulations
  • Safe Food Handling
  • Customer service
  • Strong work ethic
  • Positive attitude
  • Stock rotation
  • Packaging and labeling
  • Shelf stocking
  • Cleanliness and sanitation
  • Pallet jack operation
  • Food preparation
  • Box cutter and pallet jack safety
  • Product restocking
  • Price checking
  • Safety procedures compliance
  • Inventory counts
  • Cleaning procedures
  • Unloading deliveries
  • Safe food handling
  • Retail sales
  • Honesty and integrity
  • Supply ordering
  • Product rotation
  • Pricing and shelf labeling
  • Management interaction
  • Temperature monitoring
  • Willingness to learn
  • Produce handling
  • Crate breakdown
  • Customer assistance
  • Ability to lift 40 pounds
  • Flexible hours
  • Basic mathematics
  • Excellent written and verbal communication
  • Store opening and closing
  • Engaging with diverse customers
  • Positive customer engagement
  • Team cooperation

Timeline

Produce Clerk

Safeway
02.2024 - Current

General Manager

Subway
10.2022 - 01.2024

Shift Supervisor

Wendys Fast Food
04.1996 - 04.2013

High School Diploma -

Evanston High School

Similar Profiles

CREATE PROFILE
Heather Pasenelli