Heather Ownby
Delta
Summary
To secure a challenging position with a respected company in my community. I am looking for a career that expands my knowledge and utilizes my existing skills, while offering opportunities for growth.
Overview
8
8
years of professional experience
Work History
Front Desk Clerk/ Prior Authorizations
Colorado West Ophthalmology
03.2020 - 05.2025
- Maintained and grew with computer knowledge with new software, applications and brands.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and office operations.
- Implemented marketing and promotional initiatives to increase occupancy.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Billing/Collections Clerk
Delta County Memorial Hospital
07.2019 - 03.2020
- Handling Medicaid and Commercial insurance claims. Communication with insurance companies to appeal or verify claim status. Collecting payments from insurance companies and handling/collecting patient account balances.
- Software used is MediTech and Change. Computer brands: Dell with Windows software
Administrative Assistant/ Medical Receptionist/Site Supervisor
Cedar Point Health Urgent Care
02.2017 - 03.2019
- Answering multiple phone lines, scheduling day-to-day appointments, processing medical record requests, handling collection accounts, billing, insurance quotes, in-taking patients, and handling nightly closing procedures with deposits. Ordering office and medical supplies. Maintaining employee schedules and time off.
- Organized meetings for other sites and employees. Software used is AthenaNet and Greenway. Computer Brands used: Dell and Apple
Education
Medical Assistant Nursing Program
Career Step
10.2019
Prerequisite class schedule
Colorado Mesa University
12.2014
High School Diploma - undefined
Cedaredge High School
01.2014
Skills
- Time management
- Customer services
- Administrative skills
- Problem-solving skills
- Microsoft office
- Payment processing
- File management
- Cash handling
- Word processing
- Brand promotion
- Conflict management
- Front desk management
- Front office support
- Training and mentoring
- Office management
Timeline
Front Desk Clerk/ Prior Authorizations
Colorado West Ophthalmology
03.2020 - 05.2025
Billing/Collections Clerk
Delta County Memorial Hospital
07.2019 - 03.2020
Administrative Assistant/ Medical Receptionist/Site Supervisor
Cedar Point Health Urgent Care
02.2017 - 03.2019
Prerequisite class schedule
Colorado Mesa University
High School Diploma - undefined
Cedaredge High School
Medical Assistant Nursing Program
Career Step
Similar Profiles
Michelle HolzmeisterMichelle Holzmeister
Billing and Bookkeeping at Colorado West Ophthalmology AssociatesBilling and Bookkeeping at Colorado West Ophthalmology Associates
Amber BlackAmber Black
ED Registration Specialist at Family Health WestED Registration Specialist at Family Health West
Danielle ChavezDanielle Chavez
Manager at Colorado Ophthalmology AssociatesManager at Colorado Ophthalmology Associates
Travis RomeroTravis Romero
Teacher at Pueblo School District 60Teacher at Pueblo School District 60
Brian RerieBrian Rerie
High School Counselor at School District No 36, Surrey SchoolsHigh School Counselor at School District No 36, Surrey Schools