Heather Mitchell
Johnstown
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2025
2025
years of professional experience
Work History
Manager
Parry's Pizzeria and Taphouse
02.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Farm Manager
Horseshoe Farms
- Farm & product management duties included conditioning, feeding, milking, care, upkeep of all animals, cleaning stalls and grounds, ordering necessary feed and supplies for animals
- Gardening including planting, watering, grounds upkeep, harvesting produce
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Planned schedule for crop rotation, plantings, and harvest.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Hired new ranch hands and livestock handlers seasonally.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Fed and watered over 30 animals according to strict feeding schedules and dietary needs.
Administrative Assistant
Derr and Isbell Construction
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Sales Manager
Fastenal
- Developed new relationships and managed customer relations
- Prospecting and new client relationship generation through in-person sales and follow up
- Managed vendor communication, and ordering
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Education
Diploma - Primary Education
Columbia High School
White Salmon, WASkills
- Operational improvement
- Farm equipment operation
- Documentation skills
- Records management
- Performance management
- Supply ordering
- Troubleshooting skills
- Overseeing employees
- Customer relations
Extendedexperience
- Restaurant Sales and Management, 6
- Medical Assistant, 5
- Emergency Medical Technician, 15
Coreexperience
- End to end customer experience passion, focus, and support
- Personnel motivation, management, and training
- Attention to detail, resourceful, adaptive, self motivated, proactive
- Process management and quality improvement
- Customer, partner, vendor communication and sales
- Multitasking, scheduling, time management
- Office task proficiency and attention to detail
Timeline
Manager
Parry's Pizzeria and Taphouse
02.2022 - Current
Farm Manager
Horseshoe Farms
Administrative Assistant
Derr and Isbell Construction
Sales Manager
Fastenal
Diploma - Primary Education
Columbia High School
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