Heather Milne

Coordinated patient navigation through healthcare services to enhance care access.

• Streamlined appointment scheduling processes to reduce patient wait times.
• Collaborated with interdisciplinary teams to strengthen patient education, care, and engagement strategies.
• Educated Spanish-speaking patients on procedures, results, and follow-up care for breast health.
• Supporting and educating newly diagnosed breast cancer patients.

• Administered pre-operative assessments and prepared patients for same-day surgical procedures.
• Monitored patient vital signs and provided immediate care during recovery to support optimal recovery outcomes.
• Collaborated with surgeons and anesthesiologists to ensure patient safety and comfort.
• Educated patients on post-operative care and medication management to enhance understanding and adherence to recovery guidelines.
• Trained new nursing staff on best practices for same-day surgery procedures.
• Provided direct nursing care to same day surgery patients according to established standards of practice.
• Coordinated discharge planning activities to facilitate safe transitions of care from hospital to home.

Collected detailed patient medical histories and current symptoms to inform treatment plans.

Prepared patients for procedures with emphasis on sterile technique and sedation protocols.

• Coordinated with M.D. on cervical, thoracic, and lumbar epidurals to ensure precise delivery of care.
• Aided in neurosurgical interventions, including rhizotomy and spinal cord stimulator placements.
• Educated patients on post-procedure guidelines and necessary follow-up actions.

• Assisted medical staff in triaging patients and monitoring vital signs to prioritize care delivery.
• Prepared and maintained emergency room equipment and supplies for procedures.
• Collaborated with nurses to facilitate timely patient care and enhance overall support.
• Documented patient information accurately in electronic health records systems.
• Supported team during high-pressure situations by remaining calm and focused.
• Monitored patients' conditions and reported status changes to nurses to enable prompt interventions.
• Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
• Collected blood samples for lab analysis to diagnose disease or screen for health problems.

• Performed essential procedures, including phlebotomy, ECG, vaccinations, and injections, contributing to comprehensive patient care.
• Supported healthcare providers during patient examinations and procedures to enhance patient care experience.
• Prepared examination rooms and maintained availability of medical supplies to ensure efficient operations.