Heather Hieb-Hendricks
Bayfield
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
22
22
years of professional experience
Work History
Registered Nurse
Mercy Hospital
Durango, CO
08.2021 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
Restaurant Shift Manager / Fine Dining Server
Ken And Sues
Durango, Colorado
04.2016 - 04.2021
- Led and directed team members on effective methods, operations and procedures.
- Clearly and promptly communicated pertinent information to staff.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Licensed In-Home Childcare Provider
Self-employed
Bayfield, CO
01.2005 - 11.2015
- Cared for children ages 6 weeks to 12 years in nurturing and age-appropriate way.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Met with parents about daily activities, positive developments and issues.
- Planned and managed learning-focused, imaginative and play-oriented activities for children.
- Kept notes of behavior issues, food served and medications administered to children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines.
- Maintained effective schedule balance between rest periods, active play and instruction.
LPN
Four Corners Healthcare Center
Durango, CO
06.2002 - 10.2008
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Cared for wounds, provided treatments and assisted with procedures.
- Assisted with admissions, appointments, transfers and discharges.
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Education
Associate of Science - Nursing
San Juan College
Farmington, NM12.2020
LPN - Nursing
Pueblo Community College
Cortez, CO05.2002
Skills
- Excellent work ethic
- Patient Care/ management
- Patient and family advocacy
- Mentoring and training
- Compassion and Empathy
- Documentation and charting
Accomplishments
- Achieved two daisy nominations through providing kind and compassionate care.
- Multiple Aspen cards received
Timeline
Registered Nurse
Mercy Hospital
08.2021 - Current
Restaurant Shift Manager / Fine Dining Server
Ken And Sues
04.2016 - 04.2021
Licensed In-Home Childcare Provider
Self-employed
01.2005 - 11.2015
LPN
Four Corners Healthcare Center
06.2002 - 10.2008
Associate of Science - Nursing
San Juan College
LPN - Nursing
Pueblo Community College
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