Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Haun

Commerce City,CO

Summary

Former patient-focused Clinical Coordinator with more than 9 years of experience and success in delivering outstanding care to orthodontic patients. Extensive inventory and ordering along with systems for clinical training.

Thank you for taking the time to read through my resume, I look forward to speaking with you.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Coldstone Creamery
05.2014 - Current
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Prepared for and executed new menu implementations.
  • Interacted positively with customers
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Clinical Coordinator

Kohrs Orthodontics
08.2019 - 05.2024
  • Coordinated, monitored, assigned and documented patient and clinical care appointments
  • Ordered and maintained appropriate stock of all supplies
  • Identified assistant training needs and devised training programs to close gaps
  • Managed processes for facility certifications with x-ray education programs
  • Took x-rays, photographs, impressions and iTero scans of patients' teeth and mouth.
  • Prepared patient for orthodontist and performed simple tasks such as preparing/ changing wires, and conducting preliminary examinations.
  • Prepared patient for orthodontist and performed tooth preparation for bonding and debonding
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate station setup.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Helped clinical assistants complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Cleaned and sanitized dental instruments and equipment, straightened treatment rooms and restocked supplies to prep for next patient while maintaining health and safety practices.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Typed patient data into computer system using Ortho2Edge while following privacy laws and maintaining high level of accuracy.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Experience with 3D printer
  • Making and delivering essix & hawley retainers

Clinical Assistant

Stoll Orthodontics
09.2016 - 07.2018
  • Tasks included running my own column
  • taking photos, taking x-rays including panoramic and cephlometric.
  • Preparing teeth for bonding traditional braces and invisalign, wire changes, banding, de-bonding
  • Sterilization of all dental rooms and instruments
  • Taking impressions, pouring up impressions
  • Making retainers, mouth guards, splints, bleach trays, experience with appliances such as a herbst, bluegrass, expander, headgear, finger spring Hawley.
  • Experience with expose and bond activation as well as assisting with laser procedures such as a max/mand frenectomy, gingival windows, and gingival contouring.

Education

Bachelor of Science - Dental Hygiene

Community College of Denver
Denver, CO

High School Diploma -

Green Mountain High School
Lakewood, CO
05.2014

Skills

  • Orthodontic Photography
  • Diagnostic X-Rays
  • iTero Scanning
  • Disinfection and Sterilization
  • Postoperative Care Instructions
  • Advising and Educating Patients
  • Charting
  • Impression Taking
  • Extensive Clinical Training
  • Inventory/Ordering Clinical Supplies and Instruments
  • Equipment and Instrument Sterilization
  • Procedure Support
  • Wire Changes
  • Tooth Prep for bonding/debonding
  • Oral Hygiene Improvement Techniques
  • Instrument Tray Preparation
  • Emergency Treatment
  • Records Preparation
  • Patient Care Standards
  • Advising Patients
  • Dental Impressions
  • Cement Removal
  • Compliance Training
  • Radiation Protection
  • Laser Debridement
  • Personable Communication
  • Appliance Fitting and Adjustment
  • Inventory Replenishment
  • Autoclave Operation

Certification

  • Certified to take x-rays
  • Certified in BLS, CPR & First Aid

Timeline

Clinical Coordinator

Kohrs Orthodontics
08.2019 - 05.2024

Clinical Assistant

Stoll Orthodontics
09.2016 - 07.2018

Manager

Coldstone Creamery
05.2014 - Current

High School Diploma -

Green Mountain High School

Bachelor of Science - Dental Hygiene

Community College of Denver

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Heather Haun