Heather Hartman
Aurora
Summary
Results-driven hospitality leader with a track record of enhancing guest experiences through creative cocktail development and exceptional service training. Skilled in operational management, relationship building, and resolving customer issues swiftly, contributing to increased loyalty and satisfaction in a high-volume environment.
Overview
16
16
years of professional experience
Work History
LEAD BARTENDER/HEAD TRAINER
The Pub at Denver Athletic Company
2023.01 - 2025.10
- Led bar staff in a private club, ensuring smooth operations and exceptional service.
- Conducted new hire training and provided ongoing education for front-of-house staff.
- Designed inventive seasonal cocktail menus to enhance the club's offerings.
- Participated in monthly tastings and distributor meetings to refine product selections.
- Cultivated strong member relationships, hosting exclusive VIP bar events.
- Addressed customer complaints swiftly, maintaining satisfaction and loyalty.
BARTENDER
Campus Lounge
2023.01 - 2025.01
- Delivered personable service to patrons at busy neighborhood sports bar on weekends and evenings.
- Provided table service in dining room and patio during weekdays as sole bartender.
- Self-managed shifts, ensuring smooth operations during high-traffic periods.
- Filled in as needed, maintaining flexibility in schedule for part-time role.
BARTENDER
Spot Bar & Grill
2022.01 - 2023.01
- Delivered efficient, personable full table service for dining room, patio, and bar.
- Cultivated a welcoming atmosphere in a neighborhood establishment with a 'cheers' vibe.
- Self-managed operations during shifts, ensuring smooth opening and closing of bar.
- Prepared limited late-night food options after kitchen closure to meet customer needs.
BARTENDER
Adelitas Cocina Y Cantina/La Dona Mezcaleria
2021.01 - 2023.01
- Bartender at Adelitas, a bustling neighborhood Michoacán Mexican restaurant/bar, to serve community needs.
- Bartended at La Dona, which launched as a fine dining cocktail lounge linked to Adelitas, expanding culinary diversity.
- Crafted innovative seasonal cocktails for both venues, contributing to unique dining experiences.
- Delivered exceptional food and beverage service at both locations, maintaining high standards.
- Managed service for bar patrons while addressing walk-up counter guests efficiently.
LEAD BARTENDER
Linger Eatuaries
2020.01 - 2022.01
- Executed food and beverage service at a premier Denver restaurant across three floors.
- Managed opening and closing procedures for bar operations.
- Enhanced customer experience by developing unique cocktail recipes weekly.
- Collaborated with kitchen staff to create drink pairings with menu items.
- Trained new bartenders in drink preparation and upselling techniques.
- Designed and managed cocktail menus while ensuring inventory compliance.
- Ordered and maintained inventory of bar products to support high sales volume.
- Focused on selling premium beverages, successfully increasing overall sales.
SALES MANAGER
Terra Cotta Restoration Services
2018.01 - 2020.01
- Conducted inspections of roofs and storm damage in metro area, collaborating with insurance agents.
- Managed construction team and coordinated client follow-ups to ensure satisfaction.
- Planned project timelines while maintaining communication with supervisors and clients.
- Hired and trained sales team members and field representatives on best practices.
- Canvassed door-to-door with field reps to acquire new clients and scheduled appointments for sales team.
- Organized weekly meetings during peak season to align all team representatives.
BARTENDER/SERVER
Terminal Bar at Union Station
2014.01 - 2020.01
- Delivered food and beverages in high-volume downtown setting.
- Created craft cocktails to enhance guest experience.
- Managed service for large bar sections and tables efficiently.
- Bartended at multiple events, including weddings, Kentucky Derby, New Year's Eve, and corporate parties.
BAR MANAGER
Billy's Inn
2016.03 - 2018.10
- Supervised and trained bar staff to enhance service quality and collaboration.
- Ensured smooth daily operations through efficient workflow management.
- Ordered supplies to maintain inventory levels for continuous service availability.
- Created drink menus that highlighted seasonal ingredients and customer favorites.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Implemented training for new hires while managing disciplinary actions as needed.
- Conducted daily operations including shift scheduling, cash handling, and assisted GM with payroll tasks.
- Adjusted schedules to optimize labor costs aligned with customer demand forecasts.
BARTENDER
Meadowlark Bar & Venue
2010.01 - 2014.01
- Ensured prompt service and customer satisfaction in high-volume beverage environment.
- Maintained cleanliness and organization of bar area consistently.
- Self-managed during shifts as sole bartender on duty.
- Accurately handled cash transactions and tips for team distribution.
- Reconciled nightly batch closures to ensure financial accuracy.
- Trained new bartenders on techniques, recipes, and customer interaction standards.
Education
Cicerone Beer Server Certification -
2018-01
Cosmetology License -
Miss Marty's Cosmetology & Esthetician
San Francisco, CA2006-08
Bachelor of Administration - Business Management, Marketing Minor
New Mexico State University
Las Cruces, NM2005-05
Skills
- Cocktail preparation
- Mixology techniques
- Inventory management
- Customer service
- Beverage pairing
- Staff training
References
Available upon Request
Timeline
LEAD BARTENDER/HEAD TRAINER
The Pub at Denver Athletic Company
2023.01 - 2025.10
BARTENDER
Campus Lounge
2023.01 - 2025.01
BARTENDER
Spot Bar & Grill
2022.01 - 2023.01
BARTENDER
Adelitas Cocina Y Cantina/La Dona Mezcaleria
2021.01 - 2023.01
LEAD BARTENDER
Linger Eatuaries
2020.01 - 2022.01
SALES MANAGER
Terra Cotta Restoration Services
2018.01 - 2020.01
BAR MANAGER
Billy's Inn
2016.03 - 2018.10
BARTENDER/SERVER
Terminal Bar at Union Station
2014.01 - 2020.01
BARTENDER
Meadowlark Bar & Venue
2010.01 - 2014.01
Cicerone Beer Server Certification -
Cosmetology License -
Miss Marty's Cosmetology & Esthetician
Bachelor of Administration - Business Management, Marketing Minor
New Mexico State University