Heather Ferreira
Palisade
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Territory Supervisor
Hallmark
Grand Junction
04.2016 - Current
- Managed territory operations, increasing product availability and visibility across stores.
- Trained and mentored team members on operational standards and best practices.
- Conducted regular store visits to enforce adherence to best practices.
- Facilitated communication between upper management and staff, ensuring timely resolution of concerns.
Patient Registration Specialist
Middle Park Health
Granby
09.2022 - 12.2024
- Registered patients in electronic health records system, ensuring data accuracy and compliance with health regulations.
- Verified insurance information and collected essential data for patient billing.
- Answered phone inquiries from staff and public, delivering high-quality customer service and addressing patient needs.
- Processed patient payments, reconciling receipts with daily deposits.
- Collaborated with clinical staff to resolve scheduling conflicts and cancellations, facilitating smooth patient flow and minimizing disruptions.
Executive Assistant
Town and Country Insurance
Granby
02.2021 - 09.2023
- Provided administrative support by preparing contracts, invoices, purchase orders, and essential documentation, facilitating smooth daily operations.
- Maintained confidential files and records, ensuring adherence to company policies and safeguarding sensitive information.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Responded promptly to customer inquiries regarding products or services, enhancing client satisfaction and support.
Education
Retail Management & Office Management
Maui, HISkills
- Electronic health records
- Insurance verification
- Patient registration
- Medical terminology
- HIPAA guidelines
- Data accuracy
- Office administration
- Complex Problem-solving
- Decision-making
- Task delegation
- Effective communication
- Verbal and written communication
Affiliations
- Volunteer at local community events regularly
Timeline
Patient Registration Specialist
Middle Park Health
09.2022 - 12.2024
Executive Assistant
Town and Country Insurance
02.2021 - 09.2023
Territory Supervisor
Hallmark
04.2016 - Current
Retail Management & Office Management