Heather Daskam
Denver
Summary
Dynamic Operations Manager with a proven track record at Travelers Haven, specializing in process optimization, cross-functional collaboration, and team leadership. Known for driving operational efficiency and improving service delivery across thousands of annual move-ins. Skilled in negotiating favorable lease terms, strengthening client relationships, and mentoring teams to exceed performance targets and streamline workflows.
Overview
10
10
years of professional experience
Work History
Operations Manager, Partnerships
Travelers Haven
03.2022 - Current
- Oversee daily operations and internal functionality of the Partnerships Team (Account Managers and Reservation Coordinators).
- Drive process management for all reservations, lease audits, lease changes, and extensions across multiple platforms.
- Collaborate cross-functionally to maintain efficiency and service delivery across thousands of move-ins annually.
- Support VP of Partnerships with escalations, reporting, and overflow management.
- Negotiate lease terms and reduce costs with properties to support margin growth goals.
- Lead special projects, workflow automation initiatives, and process optimization to reduce service error rates.
- Coach and mentor direct reports; conduct performance reviews and career planning.
- Align operational goals with top-line revenue and oversee monthly close targets and commission tracking.
- Tools used: Salesforce, Slack, Google Workspace, Microsoft Excel, internal proprietary systems
Assistant Operations Manager, Partnerships
Travelers Haven
08.2021 - 03.2022
- Supported daily operations and cross-departmental coordination to ensure on-time, high-quality move-ins for national corporate housing clients
- Collaborated with senior leadership to implement process improvements that increased operational efficiency and reduced service disruptions
- Acted as a liaison between property partners, vendors, and internal teams to troubleshoot issues and resolve escalations quickly and professionally
- Monitored team KPIs, provided performance feedback, and contributed to weekly reporting to ensure alignment with departmental goals
- Participated in training initiatives and onboarding support for new hires, reinforcing SOPs and best practices
- Assisted in optimizing workflows for lease processing, client communication, and unit readiness to reduce turnaround times during peak season
Partnerships Reservation Coordinator
Travelers Haven
08.2019 - 08.2021
- Supported daily operations for the Partnerships team by completing and tracking client-related tasks across our systems.
- Ensured timely, accurate delivery of arrival and departure instructions, move-in checklists, and sourcing support.
- Reviewed apartment photos and lockbox details to maintain quality and consistency.
- Served as initial point of contact for service tickets and flagged escalations to the Operations Manager.
- Strengthened client relationships through proactive communication, personalized service, and issue resolution.
- Collaborated cross-functionally to ensure smooth move-ins and supported our account managers in meeting monthly goals.
- Identified process bottlenecks and contributed to ongoing improvements in workflow and reporting.
Previous Roles
Travelers Haven
09.2015 - 08.2019
- Move in Specialist - January 2018 - August 2019
- Senior Housing Logistics Specialist - September 2015 - December 2017
Education
Metropolitan State University of Denver
Denver, COSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Staff training
- Management
- Operations oversight
Timeline
Operations Manager, Partnerships
Travelers Haven
03.2022 - Current
Assistant Operations Manager, Partnerships
Travelers Haven
08.2021 - 03.2022
Partnerships Reservation Coordinator
Travelers Haven
08.2019 - 08.2021
Previous Roles
Travelers Haven
09.2015 - 08.2019
Metropolitan State University of Denver
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