Heather Collins
Centennial
Summary
Dynamic Clinical Case Manager with WellPower, skilled in clinical assessment and care coordination. Proven ability to develop individualized treatment plans and facilitate group therapy, enhancing patient outcomes. Adept at fostering teamwork and cooperation within multi-disciplinary teams to support clients with severe mental illnesses and promote positive behavior change.
Overview
24
24
years of professional experience
Work History
Clinical Case Manager
WellPower
07.2023 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Complied with applicable program research and evaluation procedures.
- Provided crisis intervention and risk assessments.
- Assisted with outreach and engagement services to engage clients and maintain working relationships.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed individual treatment plans and provided counseling to patients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Completed psychosocial evaluations and needs assessments.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
Administrative Assistant
Sulzer Pumps
06.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
STEM Teacher
Platte River Classical Academy
05.2018 - 05.2019
- Served on school committee for STEM curriculum development.
- Encouraged student interest in Science, Technology, Engineering, and Mathematics (STEM) and participation in middle and high school national science competitions.
- Demonstrated positive and effective classroom management skills.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
Mental Health Paraprofessional
Ozark Guidance Center
02.2002 - 06.2004
- Provided clients with recommendations to community resources.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Performed client assessments and developed treatment plans.
Mental Health Assistant
Hill View Acres Childrens Home
05.2001 - 08.2001
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Education
Master of Science - Criminal Justice
St. Ambrose University
Davenport, IA05-2021
Bachelor of Arts - Family And Human Services
John Brown University
Siloam Springs, AR05-2002
High School Diploma -
Norwalk High School
Norwalk, IA05-1998
Skills
- Clinical assessment
- Group therapy
- Quality improvement
- Teamwork and cooperation
- Patient assessments
- Clinical documentation
- Substance abuse treatment
- Care coordination
Affiliations
- Criminal Justice National Honors Society
Timeline
Clinical Case Manager
WellPower
07.2023 - Current
Administrative Assistant
Sulzer Pumps
06.2021 - 01.2022
STEM Teacher
Platte River Classical Academy
05.2018 - 05.2019
Mental Health Paraprofessional
Ozark Guidance Center
02.2002 - 06.2004
Mental Health Assistant
Hill View Acres Childrens Home
05.2001 - 08.2001
Master of Science - Criminal Justice
St. Ambrose University
Bachelor of Arts - Family And Human Services
John Brown University
High School Diploma -
Norwalk High School
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