Heather Brown
Lyons
Summary
Detail-oriented individual with extensive experience in financial management and team leadership. Adept at overseeing operations and training staff to enhance service quality, driving improvements in customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Chef
Pizza Hut
Boulder
10.2025 - 01.2026
- Prepared and cooked a variety of pizzas following standardized recipes.
- Maintained cleanliness and organization of kitchen workstations.
- Operated kitchen equipment such as ovens and mixers safely.
- Delivered exceptional customer service during busy dining hours.
- Resolved customer complaints regarding food quality or service issues.
Driver
Uber/Lyft
Boulder
08.2020 - 04.2025
- Navigated city streets to ensure timely pickups and drop-offs, enhancing overall passenger satisfaction.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted passengers with luggage and special needs, ensuring a comfortable and accessible journey.
- Responded promptly to customer inquiries and complaints, fostering positive customer relationships.
Turo Car Rentals
Owner
Boulder
01.2022 - 07.2024
- Communicated with several customers weekly regarding their car rental, extra equipment needs or requests, etc
- Maintained 4 vehicles and detailed the cars weekly.
- Along with being the owner and car washer, also managed all of the financial aspects of the business. I kept records in QuickBooks Online.
Store Manager
Brown's Pools & Spas
Douglasville
07.2015 - 11.2017
- Managed daily store operations and staff schedules to optimize workflow and enhance customer experience.
- Trained and mentored team members on customer service best practices.
- Oversaw inventory management, ensuring product availability and organization.
- Established relationships with suppliers to ensure timely product procurement and maintain inventory levels.
- Developed training materials to improve staff knowledge of products and services.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Identified operational issues and implemented process improvements to enhance workplace safety and streamline productivity.
Accountant
Zwick Roell
Kennesaw
02.2012 - 04.2015
- Prepared detailed financial reports for management review and strategic decision-making.
- Managed monthly financial reconciliations, ensuring accuracy of general ledger entries to support financial integrity.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Created journal entries accurately and timely for month end close processes.
- Assisted in the preparation of annual audits, ensuring compliance with regulatory standards.
- Coordinated with external auditors during annual audit process, supplying requested documents and timely responses to facilitate compliance.
- Mentored junior accountants, providing guidance on best practices to enhance team capabilities and professional growth.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
Education
Bachelor of Science - Accounting
Lynchburg College
Lynchburg, VA05-2009
Skills
- Recipe preparation
- Menu planning
- Food safety
- Kitchen organization
- Equipment operation
- Inventory management
Timeline
Chef
Pizza Hut
10.2025 - 01.2026
Turo Car Rentals
Owner
01.2022 - 07.2024
Driver
Uber/Lyft
08.2020 - 04.2025
Store Manager
Brown's Pools & Spas
07.2015 - 11.2017
Accountant
Zwick Roell
02.2012 - 04.2015
Bachelor of Science - Accounting
Lynchburg College