Hazel Marez
Thornton,CO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transfer Center Call Specialist
SCL Intermountain Health Care First Call
Broomfield , CO
01.2021 - Current
- Developed and maintained comprehensive knowledge of processes and services to assist customers effectively.
- Managed high-volume inbound and outbound calls to ensure customer satisfaction.
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
- Identified opportunities for process improvements, leading to increased team productivity and effectiveness.
RN/Emergency Room
UC Health Free Stand Emergency Room
Thornton , CO
01.2021 - Current
- Effectively managed multiple complex cases simultaneously while maintaining the highest level of quality care possible.
- Improved patient outcomes by efficiently assessing, triaging, and treating patients in a high-volume emergency room setting.
- Decreased hospital readmissions by providing thorough discharge education and follow-up care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Conducted regular training sessions on emergency procedures to ensure staff preparedness and compliance.
- Assessed and triaged patients based on severity of conditions in fast-paced emergency setting.
Registered Nurse, Emergency Department
Avista Adventist Hospital
Louisville , Colorado
01.2020 - 01.2021
- Assessed and triaged patients based on severity of conditions in fast-paced emergency setting.
- Administered medications and treatments following established protocols and guidelines.
- Effectively managed multiple complex cases simultaneously while maintaining the highest level of quality care possible.
- Improved patient outcomes by efficiently assessing, triaging, and treating patients in a high-volume emergency room setting.
- Increased patient safety by promptly identifying and addressing potential risks or complications during their stay in the emergency room.
- Decreased hospital readmissions by providing thorough discharge education and follow-up care instructions.
Registered Nurse in Emergency Department
Centura Health Church Ranch Emergency Department
Westminster, Colorado
01.2015 - 01.2020
- Assessed and triaged patients based on severity of conditions in fast-paced emergency setting.
- Administered medications and treatments following established protocols and guidelines.
- Effectively managed multiple complex cases simultaneously while maintaining the highest level of quality care possible.
Improved patient outcomes by efficiently assessing, triaging, and treating patients in a high-volume emergency room setting. - Increased patient safety by promptly identifying and addressing potential risks or complications during their stay in the emergency room
- Decreased hospital readmissions by providing thorough discharge education and follow-up care instructions.
Director of Clinical Staffing Talent Share Float Pool
SCL Health
Broomfield , CO
01.2017 - 01.2018
- Expanded the Float pool from 150 associates to 500 associates.
- Clinical integration of the site-based float pool into the system float pool at all care sites
- Created System Float Pool staffing for Pharmacy, Respiratory Therapy, Behavioral Health
- Oversaw Daily operations of staffing and deployment.
- Utilization of Lean for process improvement and quality assurance
- Designed an MSP partnership with Aya and built a traveler program for the float pool.
- Shaped the Talent Share Float Pool education department to include skills development, education assessment, implementation, follow through and internal float pool skills fair.
- Produced and educational news- letter to enhance learning and communication.
- Oversaw the build and development of the Krono upgrade at the system level.
Interim Director, Emergency Department
National Jewish Saint Joseph Hospital, Denver
Denver , CO
01.2016 - 01.2017
- Improved operational proficiencies by improving patient flow, door to doctor times, and organizational flow projects.
- Utilize lean methodology to improve quality of care and patient safety.
- Utilized an Innovative Staffing model to fill open full time positions.
- Enhanced educational support in the department to support novice and experienced staff.
- Increased the utilization of observation beds in the Emergency Room Observation area.
- Founded an Emergency Room Observation Navigator role to assist in facilitating care for observation patients and seniors.
- Established an ambassador program to assist staff in providing the patients with the best possible experience.
- Created a discharge Room to decrease throughout the hospital and the Emergency Department.
- Obtained a grant to provide transportation for seniors who needed rides from the Emergency Department.
- Worked with area ambulance company to provide safe, efficient, low-cost transportation for self-pay patients.
- Leadership redesign to put front line staff at the bedside.
- Strengthen physician nursing relationships in the department.
- Lead the initiative of the departmental SIMS program.
- Worked with a multidisciplinary team to obtain Trauma designation.
- Implementation of Telemedicine program for acute stroke patients
- Responsible for the operations of a 42 bed ED, 5 bed fast track area and a 15-bed observation area with an annual volume of 53,500.
Clinical Nurse Manager
Saint Joseph Hospital
Denver , CO
01.2008 - 01.2016
- Led multidisciplinary teams to enhance patient care quality and operational efficiency.
- Developed and implemented clinical protocols ensuring compliance with healthcare regulations.
- Managed budgeting processes, optimizing resource allocation across clinical departments.
- Facilitated training programs for staff, fostering professional development and adherence to best practices.
- Collaborated with stakeholders to evaluate program effectiveness and implement necessary improvements.
- Streamlined patient intake procedures, improving workflow and reducing wait times.
- Oversaw quality assurance initiatives, driving continuous improvement in clinical outcomes.
- Analyzed performance data to inform strategic decision-making and enhance service delivery standards.
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
Education
Master of Science - Nursing
University of Phoenix Denver
On Line 01.2013
Quality & Patient Safety
Regis University Denver
Denver, CO12.2009
MBA -
University of Phoenix Denver
On Line 01.2006
Bachelor of Nursing -
Metropolitan State College of Denver
Denver, CO01.1996
Associate Degree - Nursing
Arapahoe Community College Denver
Englewood, CO01.1991
Licensed Practical Nurse -
Emily Griffith Opportunity School Denver
Denver, CO 01.1986
Skills
- Innovative staffing models
- Operations, growth, and development of the Emergency Department Service line and community outreach
- Quality and Safety initiatives for Behavioral Health services
- Leader in Senior Emergency Care and Senior Emergency Care Model
- Sponsor of the Emergency Department Ambassador program
Accomplishments
- Staff development
- Quality assurance
- Five level Triage
Collaborated with team of Nursing professionals and Co-authored professional abstracts/poster presentations on:
Created a successful and sustainable Discharge Lounge to improve patient throughput
Partnered in the development of in-patient Collaborative multi-disciplinary Behavioral Health Rounds to aid in the management, placement and safety of patients with mental health issues.
Lead the hospital in obtaining their National Stroke Certification and National Trauma designation
Affiliations
Emergency Nurses Association (ENA)
Certification
Certified Emergency Nurse
Publications
- Co-authored professional abstracts/poster presentations on:
- Staff development
- Quality assurance
- Five level Triage
- Sepsis
Personal Insight
- The very essence of leadership is that you must have a vision. It must be a vision you articulate clearly and forcefully on every occasion.
- -Theodore Hesburgh
Awards and Recognition
Manager of the year 2008, Good as Gold annual winner for Sepsis work, Nominated for the Florence Nightingale award 2011 and 2012.
Timeline
Transfer Center Call Specialist
SCL Intermountain Health Care First Call
01.2021 - Current
RN/Emergency Room
UC Health Free Stand Emergency Room
01.2021 - Current
Registered Nurse, Emergency Department
Avista Adventist Hospital
01.2020 - 01.2021
Director of Clinical Staffing Talent Share Float Pool
SCL Health
01.2017 - 01.2018
Interim Director, Emergency Department
National Jewish Saint Joseph Hospital, Denver
01.2016 - 01.2017
Registered Nurse in Emergency Department
Centura Health Church Ranch Emergency Department
01.2015 - 01.2020
Clinical Nurse Manager
Saint Joseph Hospital
01.2008 - 01.2016
Master of Science - Nursing
University of Phoenix Denver
Quality & Patient Safety
Regis University Denver
MBA -
University of Phoenix Denver
Bachelor of Nursing -
Metropolitan State College of Denver
Associate Degree - Nursing
Arapahoe Community College Denver
Licensed Practical Nurse -
Emily Griffith Opportunity School Denver