Haylie Lafave
Colorado Springs
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
HuHot Mongolian Grills LLC
07.2023 - 08.2024
- Greeted customers and escorted them to their tables
- Assigned seating arrangements based on customer preferences and restaurant policies
- Provided menus and answered questions about menu items and specials
- Managed reservations, waitlists, and special requests for large parties
- Monitored dining room activity to ensure all guests were receiving optimal service
- Assisted with setting up banquet rooms for special events
- Informed kitchen staff of any special orders or dietary restrictions
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings
- Ensured that food was served promptly after being prepared by the kitchen staff
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables
- Communicated with kitchen staff regarding customer feedback or complaints
- Upsold appetizers, drinks, desserts when appropriate
- Checked identification of patrons ordering alcoholic beverages when necessary
- Restocked condiments, silverware, napkins, tablecloths as needed
- Performed opening and closing duties such as restocking supplies and cleaning work areas
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins
Education
Associate of Arts - Music Education
Pikes Peak Community College
Colorado Springs, CO05.2028
High School Diploma -
Doherty High School
Colorado Springs, CO05.2024
Skills
- Conflict Resolution
- Dining customer service
- Table setting arrangements
- Menu Memorization
- Reservations Coordination
- Guest Relations Management
- Food inspection
- High-volume dining
- Payment Processing
- Cash Handling
- Item promotion
- Menu board art
- Greeting guests
- Menu presentation
- Customer Service
- Handling Complaints
- Relationship Building
- Attention to detail
- Dependable and responsible
- Excellent communication
- Organizational skills
- Decision-making
Timeline
Restaurant Hostess
HuHot Mongolian Grills LLC
07.2023 - 08.2024
Associate of Arts - Music Education
Pikes Peak Community College
High School Diploma -
Doherty High School
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