Hayley Rose
Littleton
Summary
Extensive experience in team leadership and data analysis, excelling in customer engagement and achieving company goals. Demonstrates a strong ability to mentor employees and optimize operational efficiency, driving improved performance metrics. Passionate about delivering memorable and meaningful interactions and fostering a positive & clean work environment.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Rockies Coors Field
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the consumer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within Coors Firld.
Store Manager
Starbucks Coffee Company
01.2008 - 01.2025
- Lead team of 20+ baristas, driving customer satisfaction and sales growth
- Implement efficient scheduling, reducing labor costs while maintaining service quality
- Spearhead local marketing initiatives, boosting foot traffic and community engagement
- Develop creative promotions tailored to neighborhood demographics
- Foster positive work environment, mentoring staff to excel in customer service
- Facilitate cross-training programs, enhancing team versatility and operational efficiency
- Analyze sales trends and inventory data to optimize stock levels and reduce waste
- Implement data-driven strategies to improve store performance metrics
- Champion sustainability initiatives, reducing environmental impact through waste reduction and energy-efficient practices
- Inspire team to embrace eco-friendly solutions
- Optimize store operations, driving sales growth and customer satisfaction
- Implement data-driven strategies to enhance performance metrics and reduce waste
- Efficient & productive conflict management skills that consistently deliver exceptional results and ensure satisfaction for all involved
Education
Bachelors degree - psychology
Arizona State University
Tempe, AZ01.2023
Skills
- Team Leadership
- Data Analysis
- Customer Engagement
- Sustainability Practices
- Employee Mentoring
- Operational Efficiency
- Talent Acquisition
- Conflict Resolution
- Training Development
- Performance Management
- Project Management
- Employee Relations
- Diversity Initiatives
- Onboarding Processes
- Recruitment Strategies
- HR Compliance
- Crisis Management
- Interpersonal Skills
- Strategic Planning
Timeline
Assistant Manager
Rockies Coors Field
02.2025 - Current
Store Manager
Starbucks Coffee Company
01.2008 - 01.2025
Bachelors degree - psychology
Arizona State University
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