Hayley Isbell
Pueblo West
Summary
Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Support Assistant (GS 5)
United States Airforce Academy Family Health Clinic
Colorado Springs, CO
04.2023 - Current
- Ability to operate computerized programs and system in order to enter, modify, and retrieve sensitive medical and (PII) into or from electronic health records, scheduling systems, and/or reports.
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- Ability to schedule medical appointments in a clinical setting.
- Ability to utilize scheduling templates, updating master schedules, and managing time off requests.
- Ability to scan documents into patient charts in an appropriate way.
- Ability to request patient records from network providers.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
- 40hrs/week 42K annually
- Co MSGT Carlyn Morell (supervisor) Can contact-yes (719-333-5021)
Veterinary Technician/Admin Support
Pets and Friends
Pueblo, CO
01.2023 - 04.2026
- Communicated, collaborated effectively and professionally; in person, electronically, and/or by phone, with internal and external customers.
- Entered data into health care systems according to protocol and S.O.P., with extreme accuracy.
- Perform weekly and monthly laboratory maintenance on all laboratory machines.
- Perform manual inventory count of all drugs non-controlled and controlled once monthly.
- Operated computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, and scheduling systems.
- Assisted in the scheduling for medical appointments while performing other duties in a clinical setting.
- Input information into controlled access drug logs, inputting PII and ensuring accuracy to utmost importance for reporting to DEA.
- Pre-vetting patients for the doctor, ensuring high levels of customer service.
- Skill in recording client input and understanding doctors’ requests pertaining to follow-up medical care.
- Ability to understand and fill prescription requests and call prescriptions into third party pharmacies per customer/Doctor request.
- Prepared patients for surgery/dental work (obtaining lab samples, setting IV catheters, intubating patients, and monitoring anesthesia.)
- 36+ Hours/week, 33k Annual
- Missy Hood (Office Manager) Can contact – Yes (719-542-2022)
City Carrier Assistant
USPS
Pueblo, CO
11.2021 - 12.2022
- Specialized in organization and composure under pressure.
- Communicated, collaborated effectively and professionally; in person, electronically, and/or by phone, with internal and external customers.
- Collected customer signatures for certified mail, securing Personal Identifying Information.
- Collected payment for outstanding postage fees.
- 70+ Hours/week, 55k Annual
- Jarod Sandoval (Supervisor) Can Contact – Yes (719-543-4988)
Veterinary Technician/Admin Support
Pueblo West Veterinary
Pueblo West, CO
07.2021 - 11.2021
- Pre-vetted patients for the doctor (obtaining clear medical history and vital signs)
- Prepared patients for surgery/dental work (obtaining lab samples, setting IV catheters, intubating patients and monitoring anesthesia.)
- Assisted in scheduling medical appointments while performing various duties in a clinical setting.
- Worked independently in the accomplishment of a wide variety of duties performing patient support work.
- Operated computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, and scheduling systems.
- Managed prescription requests and log drugs into appropriate logbooks.
- 36+ Hours/week, 26k Annual
- Cassandra Krenz (Veterinarian) Can Contact – Yes (719-547-3565)
Veterinary Technician/Admin Support
Healthy Pets
Fountain, CO
06.2019 - 07.2021
- Pre-vetted patients for the doctor (obtaining clear medical history and vital signs)
- Prepared patients for surgery (obtaining lab samples, calculating and administering drugs, restraining for IV catheters)
- Assisted in scheduling medical appointments while performing various duties in a clinical setting.
- Worked independently in the accomplishment of a wide variety of duties performing patient support work.
- Handled and maintained patient files, securing Personal Identifying Information.
- Managed prescription requests and log drugs into appropriate logbooks.
- 36+ Hours/week, 25k Annual
- Lisa Noble (Manager) Can contact – Yes (719-337-8097)
Veterinary Technician/Admin Support
Lookout Mountain Veterinary
Phoenix, AZ
06.2015 - 05.2019
- Pre-vetted patients (obtaining accurate medical history, completing laboratory tests, administering vaccinations and taking diagnostic imaging)
- Obtained vitals, collecting samples and bandaging affected areas.
- Assisted in scheduling medical appointments while performing various duties in a clinical setting.
- Worked independently in the accomplishment of a wide variety of duties performing patient support work.
- Skill in recording client input and understanding doctors’ requests pertaining to follow-up medical care.
- Ensured all hospitalized patients were fed and kept in sanitary conditions.
- Organized and maintained patient files, securing Personal Identifying Information.
- Ability to understand and fill prescription requests and log drugs into appropriate logbooks.
- Answers phone calls from clients and vendors answering questions and concerns.
- Data entry into health care system according to protocol and sop.
- 40+ hours/week, 24k Annual
- Dr. Adam Schure (Veterinarian) Can contact – Yes (602-993-1660)
Education
Certified pharmacy technician -
US Career Institute
12-2025
Associates - Veterinary Technology
Pima Medical Institute
05-2015
Skills
- Courteous interaction with diverse teams
- Experienced with patient care technology
- Experienced in understanding medical diagnoses and procedures
- Appointment scheduling and documentation
- Proficient in Microsoft Excel, Word, and PowerPoint
- Document management
- Typing speed of over 40 words per minute
- Clinical documentation review
- Strong focus on accuracy
- HIPAA regulations adherence
- Patient-centered communication skills
- Responsive to evolving situations
Certification
- [Notary Republic], [Secretary of State - CO] - [2024]
- CPhT (certified pharmacy technician) PTCB licensed 2025
Timeline
Medical Support Assistant (GS 5)
United States Airforce Academy Family Health Clinic
04.2023 - Current
Veterinary Technician/Admin Support
Pets and Friends
01.2023 - 04.2026
City Carrier Assistant
USPS
11.2021 - 12.2022
Veterinary Technician/Admin Support
Pueblo West Veterinary
07.2021 - 11.2021
Veterinary Technician/Admin Support
Healthy Pets
06.2019 - 07.2021
Veterinary Technician/Admin Support
Lookout Mountain Veterinary
06.2015 - 05.2019
Associates - Veterinary Technology
Pima Medical Institute
Certified pharmacy technician -
US Career Institute