Hayley CHOD
LITTLETON,CO
Summary
Experienced real estate operations professional with 12+ years of expertise in transaction coordination, team management, and client service. Proven track record of building scalable systems, streamlining contract-to-close processes, and training high-performing teams. Known for optimizing backend workflows to boost agent productivity, enhance client experience, and drive overall sales success.
Overview
12
12
years of professional experience
Work History
FOUNDER/OWNER
THE HAYLO GROUP
04.2019 - Current
- Built and scaled a successful real estate transaction management company, supporting 250+ clients and improving operational efficiency.
- Generated $900,000 in revenue in 2024 through relationship-building and strategic partnerships.
- Manage a team of eight customer-focused professionals, ensuring quality service and customer satisfaction.
- Maintained a 95% client retention rate over 6 years by building trust and delivering a seamless customer experience.
- Developed customized workflows and automated processes, reducing errors and increasing efficiency for clients.
- Established a successful business by identifying market needs and developing innovative solutions.
- Consult with clients to understand pain points, improve operational processes, and enhance their customer experience.
- Provide ongoing customer support, troubleshooting, and proactive outreach to optimize client success.
- Created and manage the company website to strengthen brand visibility and attract new business.
- Plan and execute events with strategic partners to expand reach and deepen client relationships.
- Designed all company marketing materials, including service guides, information sheets, event promotions, and more.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
REALTOR
WEINBERG CHOI REALTY
09.2014 - 04.2018
- Delivered exceptional client service, guiding customers through complex transactions with clear communication.
- Ranked in the Top 1% of the Chicago Association of Realtors.
- Led first-time homebuyer seminars to educate and empower clients.
- Negotiated effectively, ensuring client objectives were prioritized.
- Designed and executed high-quality marketing materials to enhance property presentation and drive showing activity.
ADMINISTRATIVE ASSISTANT
WEINBERG CHOI REALTY
09.2013 - 09.2014
- Acted as a key point of contact for clients, responding to inquiries and ensuring seamless communication.
- Managed client databases, scheduling, and marketing materials to enhance engagement.
- Organized quarterly client appreciation events, strengthening long-term relationships.
- Created and distributed marketing materials for listings, open houses, and agent promotions.
Skills
- Process Optimization
- Contract & Listing Management
- Real Estate Marketing
- Workflow Automation
- Proficient in MLS, Quickbooks, DotLoop, DocuSign, SkySlope, and more
- Customer Focus
- Entrepreneurial and innovative
Timeline
FOUNDER/OWNER
THE HAYLO GROUP
04.2019 - Current
REALTOR
WEINBERG CHOI REALTY
09.2014 - 04.2018
ADMINISTRATIVE ASSISTANT
WEINBERG CHOI REALTY
09.2013 - 09.2014
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