HASLAD CALVO
Virtual Assistant
Santa Marta
Summary
Accomplished Customer Service Representative and Logistics Assistant with a proven track record. Excelled in complaint resolution, enhancing customer loyalty, and ensuring timely product delivery. Skilled in CRM software and maintaining safety protocols. Demonstrates exceptional follow-up skills and a commitment to continuous improvement.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Teleperformance
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided customers with information about availability and pricing.
- Managed reservations (Creation, Modification, Cancellation)
- CRM Ticket Management
- Salesforce Management
- Trained for staff tools and responsibilities as Workforce Management and Supervisor.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Virtual Assistant
Konexion
02.2021 - 10.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Appointment Setting
Logistics Assistant
Kuigza Coorporation International
03.2019 - 11.2020
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
Education
High School Diploma -
Liceo Samario
Santa Marta 05.2001 -
Certificate of Technical Studies - Audiovisual Creation
SENA
Santa Marta 05.2001 -
Programming Basics - Computer Programming
MinTIC
Bogotá, Colombia 05.2001 -
Industrial Designer - Industrial Design
UNAD
Colombia, Colombia 05.2001 -
Skills
Complaint resolution and Call Management
Basic Microsoft Tools
Scheduling
Account updating
Customer Education
Follow-up skills
CRM software proficiency
Learning
I enjoy learning new things, how systems works, languages and curious facts
Timeline
Customer Service Representative
Teleperformance
08.2023 - Current
Virtual Assistant
Konexion
02.2021 - 10.2022
Logistics Assistant
Kuigza Coorporation International
03.2019 - 11.2020
High School Diploma -
Liceo Samario
05.2001 -
Certificate of Technical Studies - Audiovisual Creation
SENA
05.2001 -
Programming Basics - Computer Programming
MinTIC
05.2001 -
Industrial Designer - Industrial Design
UNAD
05.2001 -
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