Harper Haltiner
Denver
Summary
Dynamic professional with extensive experience in luxury hospitality, recognized for exceptional guest relations and financial reconciliation skills. Proven track record of enhancing guest satisfaction through strategic team mentoring and operational enhancements. Expertise in driving performance improvements and fostering a culture of excellence within hospitality teams.
Overview
3
3
years of professional experience
Work History
Food and Beverage Supervisor
Jacquard hotel
Denver
05.2024 - Current
- Elevated guest satisfaction survey results through comprehensive feedback analysis and proactive issue resolution.
- Trained and mentored floor staff to enhance luxury brand experiences during peak summer traffic.
- Achieved operational effectiveness by mentoring teams on best practices in luxury hospitality since June 2023.
- Initiated and executed service quality improvements that enhanced guest experiences across all touchpoints.
- Analyzed beverage inventory trends and implemented forecasting strategies to optimize resource allocation.
- Conducted detailed cash handling and financial reporting to ensure drawer reconciliation accuracy.
Stylist
Aritzia
Las Vegas
01.2026 - 05.2026
- Cultivated relationships through personalized styling consultations, fostering customer loyalty.
- Styled and curated outfits for diverse client needs and preferences.
- Leveraged product knowledge and follow-up strategies to surpass sales targets.
- Maintained visual merchandising standards to enhance store presentation.
- Maintained visual merchandising standards to enhance store presentation.
- Leveraged product knowledge and follow-up strategies to surpass sales targets.
- Maintained visual merchandising standards to enhance store presentation.
- Maintained visual merchandising standards to enhance store presentation.
Food and Beverage Intern
Fontainebleau
Las Vegas
06.2025 - 08.2025
- Coordinated daily food and beverage service operations, ensuring high standards of quality and presentation.
- Streamlined operations in luxury dining venues to enhance service quality and maximize guest satisfaction.
- Developed and pitched a successful operational strategy in the executive 'bright idea' competition, targeting service bottlenecks and enhancing guest engagement.
Restaurant server and hostess
The Jacquard
Denver
12.2023 - 05.2024
- Guided menu and wine pairings, enhancing guest satisfaction in fine-dining experiences.
- Coordinated reservation systems and seating logistics, optimizing guest flow and minimizing wait times.
Front Desk Guest Service Agent
The Jacquard
Denver
06.2023 - 12.2023
- Streamlined front desk operations, overseeing reservations, check-ins, check-outs using Opera PMS to enhance guest experience.
- Coordinated personalized room enhancements and exclusive amenities to deliver exceptional guest service.
- Welcomed guests at front desk, ensuring a friendly atmosphere., creating a positive first impression.
- Managed check-in and check-out processes efficiently and accurately.
- Assisted guests with inquiries, providing excellent customer service.
Education
Bachelor of Science - Hospitality Management
University Nevada Las Vegas
Las Vegas 05-2026
Skills
- Opera PMS and OpenTable systems
- POS system expertise
- Inventory management
- Financial reconciliation
- Excel certification
- Microsoft Word proficiency
- Shift leadership skills
- Luxury guest relations
Timeline
Stylist
Aritzia
01.2026 - 05.2026
Food and Beverage Intern
Fontainebleau
06.2025 - 08.2025
Food and Beverage Supervisor
Jacquard hotel
05.2024 - Current
Restaurant server and hostess
The Jacquard
12.2023 - 05.2024
Front Desk Guest Service Agent
The Jacquard
06.2023 - 12.2023
Bachelor of Science - Hospitality Management
University Nevada Las Vegas